Customer Reviews

Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication

5 star:		(2)
4 star:		(3)
3 star:		(2)
2 star:		(0)
1 star:		(1)

 

 

The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular industries.

This book was very helpful in getting started with the procedures that our department so desparately needed. The book didn't mention the computer industry in particular but everything applied. It helped us get the information extracted from the appropriate people, pick a format, plan, and write. The book is easy to read and not dry at all. The 'tools and resources' check lists were great. This book was worth the price tag for me.

I have used this book frequently as a business consultant and teacher over the last 10 years. It is THE "How To" book on the subject. It goes very well with POLYPROC Policies and Procedures (also available on Amazon - search on Polyproc or Sarbanes Oxley).

Some of the basic writing tips regarding word choice, sentence length, reading level, and formatting are great. The rest might apply if your company has never documented its policies and procedures before or if you work in a static workplace (government office?) where policies or procedures are added or changed only a couple of times a year (do people really still print these on paper?) However, if you work at a dynamic, constantly changing company that must respond to thousands of different customer queries a day, much of the advice is not applicable.

This is a good basic guidebook. It won't help you if you're looking for industry-specific advice but it's an easy read. I felt like I was being taken through the process step-by-step. The writing was clearly and concise...which is how your policies and procedures should be.

In both my personal employment as well as my private business, I have found this book to be indispensable. It's a must have for anyone that does business proposals, grants, technical writing or is in leadership.

This book is thorough and covers everything you need to know, step by step. Its ease of use is excellent for the novice but its vast information makes it ideal for the expert as well.

It's a good book to have in you library.

K. Taylor
G.I.Solutions, LLC

No dry reading about theory here. Ms. Campbell has created a very useful tool.

I found this book hard to understand and it didn't follow any great pattern or flow.