Most helpful critical review
8 of 14 people found the following review helpful
on June 21, 2013
I received two Wusthof 10 inch serrated bread knives from Amazon.com; they both had the same problem. I returned the first knife to Amazon yesterday, on June 20, 2013. I sent the replacement knife Amazon sent me to Wusthof in Connecticut because I want the 10 inch Wusthof serrated bread knife, but one that will cut crusty bread as it should.
When I received both knives they were beautiful, had a great feel, and were very sharp. As soon as I tried to cut some crusty artisan bread, bread which I bake all the time, the knives dulled; the entire edge on both knives folded over from end to end along the serrated side. Thus there was a burr that ran the entire length of both knives on the serrated edge. This happened as soon as I cut the first slice of crusty bread. The knives were NEVER used to cut anything but bread, and I only cut a few slices of bread. I can only believe the steel used to make these beautiful Wusthof knives must be defective, it must be very soft. NOTE: I have an eight inch Henckels serrated bread knife, a nine inch Henckels serrated bread knife and a 10 inch Victorinox serrated bread knife. They all cut the same crusty loaves of bread this Wusthof would struggle to cut, and they cut the crusty bread very well.
I want the 10 inch serrated Wusthof bread knife because I think it is a beautiful knife; I have a very nice knife collection (which includes three other serrated bread knives as stated above, all of which work well) and I feel this would make a nice addition to my collection, providing it works as it should.
The 10 inch serrated Wusthof bread knives I received were beautiful and felt great when I held them, but neither one of them would adequately cut the crust of bread that has a nice, crisp crust. Period.
I could have returned the replacement knife to Amazon for a full refund. But I sent the knife to Wusthof in Connecticut instead, so they can look at the knife and determine what is wrong, and either repair or replace the knife. I am of the belief that it cannot be repaired and must be replaced. There is no reason I can think of other than the fact that they must have used a bad batch of steel to make these knives. Wusthof is a premier knife maker; I have other knives made by them which are excellent. It must be a "one-off" problem.
BTW: I have about 35 quality knives in my collection (I've been collecting since the late 70s). I cooked professionally for 15 years and continue to cook and bake almost every day. I know the difference about how a knife should cut when properly sharpened, something else I also do (I keep all my knives razor sharp).
The reason I gave the knife 2 stars and not one is due to the fact that the replacement knife is being examined by Wusthof when it arrives there next week. I will amend my vote and post after they've had a chance to examine the knife, depending on what they tell me and the action they take.
UPDATE: They sent me a replacement knife right away. Same problem for all three knives. I changed my rating to one star due to this.