Customer Reviews

X-Treme Scooters Electric Scooter (Blue)

5 star:		(3)
4 star:		(3)
3 star:		(2)
2 star:		(4)
1 star:		(16)

 

 

I bought this scooter 2 weeks before college started so that I would have plenty of time to get it ready for use. However, it's now 3 weeks into college, and it's still in pieces. Let's start at the beginning. There was shipping damage when I unloaded the scooter, but it was a cracked plastic fender and a bent piece of metal, which would probably get damaged the first time the scooter fell over anyway, so I wasn't too worried. Then I had to put the scooter together, which was not an easy feat single-handed. It probably took 3 times as long because I didn't have a buddy helping me. This is something they don't tell you. There were a few pieces of hardware missing, like washers, but I went into the garage and dug up a few, no problem. I charged the batteries and waited in anticipation for the big moment when I would ride my speedy scooter. However, it barely went faster than a brisk walk. I emailed the tech support, and it took 3 days for an answer. My guess is that these 360's are so badly manufactured that they have so many things wrong with them, and tech support is overwhelmed. They told me to check the volts of the batteries. I had to buy a voltmeter, but I did that. They checked good. Then they said it was the power controller, and they would send me a new one. They were on back order, so it took about a week. I installed the new controller, and the motor ran in reverse instead. Another email and another 3 days later they told me how to switch two of the wires. Now it ran forward--yahoo. I took it out for a spin, and it went much faster, for about 5 blocks, and then it just quit, dead, and I had to push it home. Another 3-day email and I was told it was the wrong version controller. Another week, and I had a new correct controller, which once installed had the same terrible performance as the original controller. Another 3-day email and now they claimed the batteries were bad again. They gave me instructions on how to remove them, and I had to almost completely disassemble the scooter to get at them. The batteries go in the mail tomorrow, at my expense, and we'll see what they tell me next. I decided not to wait anymore to post this review since I had seen enough. BOTTOM LINE: the 360 scooter is a FANTASTIC CONCEPT with lots of safety features, but it is not well made. If there is anything wrong with it, you are in for a LONG adventure. You are better off paying more for a simpler scooter that works. I test-drove the I-Zip and the Go-Ped for comparison, and even though the batteries were only partially charged at the dealership, the scooters went twice as fast as my 360. The X-treme tech support folks were always polite, but they were nearly impossible to reach. Waiting 3 days between replies is ridiculous. So, there's my review. I hope it helps.

I bought the X360 in July 2009 for my 15 year old son and have had nothing but problems. Week 1: Bad ignition (scooter would lose power every time it went over a bump), Week 2: bad controller, scooter would not run at all. A couple of weeks after i complained i received "used" replacement parts in the mail with no instructions. I spent a couple of hours and replaced both and it solved those problems. Same day as that repair, back wheel started to wobble and motor started to skip and will only drive it about 5 miles per hour and make loud noises and smoke. I asked to return the scooter for a refund (mind you i've only had it for about 30 days at this point and its worked properly for maybe 2 days out of the 30) and the next day i received an email with a form letter response indicating that only scooters that have never been ridden are eligible to return. i should have known better when i saw it only comes with a 30 day warranty. Also i need to mention that the headlight stopped working week 1, the handle bar assembly wobbles, and the seat is broken. What a complete piece of junk. SAVE YOUR MONEY!!!

Do Not Buy this Scooter. We purchased ours in May 2008 - stopped working just after the 90 day warranty offered by Urban Scooter. Replaced the Controler in September - worked for 2 more weeks - broke again and guess what x-treme scooters does not offer warranty on parts.
The 360 is a total piece of junk - an expensive non returnable piece of junk

I bought two of these for Christmas and they are horrible. They barely fit together, they have the worst directions I have ever seen. Parts arrived that were cracked and the battery cover has a lock but the cover doesn't fit so it slide off any way. X-treme Scooters is the worst place to buy anything but especially these scooters. Stay away from these and them!

Like many others my box was delivered damaged and the inner packing foam broken. After putting it together I attempted to turn it on only to have a completely dead battery which the manual said never to do for damage to the battery if you did... So, I attempt to charge it and come to find the charger input on the chassis loose and basically broken. I attempt to tighten and the crews and assembly are broken and got an electric fireworks show doing it...

Customer service sucks.

CRAP! CRAP! CRAP! CRAP! CRAP product!

save your money

Don't buy anything from this company. It will break within weeks and they won't support it. They are cheap Chinese made products and they don't know how to repair them or diagnose problems.

I purchased 3 of these scooters 2 years ago. They were buy 2 get 1 free. I sold the third to help pay for the 2. Anyway, I have had them now for two years. We are seasonal campers at a large campground. My daughter rides them regularly with her friends, as do I. I have had very little problems outside of routine maintenance with them. Overall, they were a very good purchase and we look forward to getting to camp and jumping on them. You do need to perform maintenance on them however. They are machines and need to be treated as such. To the people with speed problems, check your chain, shouldnt be too tight. Oil your axles. Clean them regularly. Use common sense and they will last you for awhile. Like I said, two years running, hard use, and I am looking forward to the weekend to ride them. Good luck!

BUYER BEWARE!!! Made of inferior parts using cheap Chinese labor. Delivered with undecipherable instructions and dirty,broken parts. Handlebar assembly will wobble even with everything tight. Ours came DOA and the pink color advertised is really red. We were one of the lucky ones who received a full refund. Many horror stories out there with the buyer stuck with no recourse. This was bought for our 9 year old daughter. No way would I feel comfortable with her riding this POS. We invested in a Currie E-900-much better scooter.

I purchased this scooter for my 12 year old daughter for her birthday. She was very surprised and very happy. However, we are experiencing some problems with the charging of the scooter. It also came somewhat assembled.. there is assembly required and directions are not real clear. Should take about an hour or so to put all together. Very happy with scooter and its functions... loud horn, blinker alerts, brake lights and headlight and does go pretty fast. Only thing I wished it had was an adjustable seat for height.

I bought it for my son that is fifteen. This scooter is so slow he dosen't ride it. It keeps stoping and does not go up hill.