33 of 34 people found the following review helpful:
5.0 out of 5 stars
Perfect Fit, June 20, 2010
This review is from: X-Treme Scooters XB-502 Electric Bicycle (Sports)
I will write another review after appx 3-4 months of use. For me, however, this is a perfect. I am a 64 year old man with serious heart disease. I need regular exercise, but have to stop if I feel my heart stressing too much. The X-Treme Electric Bicycle XB-502 allows me that flexibility. I can pedal or turn on the electric drive and cruise. A perfect fit also was the low price which allowed me to buy it for cash. Also perfect is I need no drivers license, do not have to register it, or insure it. I can ride it on bicycle paths just like a regular bike, or on the street where allowed.
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26 of 26 people found the following review helpful:
5.0 out of 5 stars
ridden every day for two years, August 22, 2010
This review is from: X-Treme Scooters XB-502 Electric Bicycle (Sports)
I have ridden this extreme e-bike for 2 years everyday. I love it. It is made in China. It is not perfect, but I have not had much problem with it. I had a flat tire on the back, but I fixed it with never leak or fix-a-flat. I never let the charge get totally dead, so it has always charged. The instructions are about useless, but I did manage to put the rest together by myself and I was a 53 year old 5' tall woman with determination. I really like the storage in the seat and trunk, because I even rode it in the winter(I could not ride it on ice, that would be stupid.) I could load $200.00 worth of groceries on it using recycle bags sat in front of me.
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26 of 27 people found the following review helpful:
1.0 out of 5 stars
X-treme: worst company I have ever dealt with, April 22, 2011
This review is from: X-Treme Scooters XB-502 Electric Bicycle (Sports)
I owned an electric scooter/bicycle shop in California for three years. The web site is still up under the name "Enviro-bike". During this time, I repaired many types of electric scooters and electric bicycles. I closed my shop in 2009, due to a tough economy and the fact that people in southern California only want vehicles that can travel on the freeway. Now I only sell the replacement batteries for electric scooters, electric bicycles and mobility scooters. These are my credentials for writing this review about X-treme scooters and this particular product.
By far, the worst products I ever had the displeasure of trying to repair for customers were from X-Treme. My overall impression of the quality of their products, was that they were built to be thrown away when broken instead of repaired. A few times, I tried to order parts from this company. They were impossible to contact by phone. Messages left were never returned. Once, I ordered a part from their website and received a message that the part was on backorder. After not receiving the part for three weeks, I wrote them about it. I received no reply. I called several times about it and finally contacted a parts person. He told me they never had the part and never would be getting it into stock. Folks, this is an indication to me that most or all of the listings of replacement parts on their website are bogus.
Recently, I got a call from a man in Connecticut who bought the X-treme XB-502 through the Amazon website. Amazon does not sell this product directly. It is sold through X-treme's Amazon store.
The customer in question bought the 502 for his wife, a small woman who weighs just over one hundred pounds. The bike travels less than 16 miles on a full charge over mostly level ground. The top speed is 15 mph, not 20.
He phoned me about replacement batteries for this brand new unit. After many tries, he was unable to contact customer service at the vendors website. He told me he needed 12 volt 10ah batteries, since those are what is specified here in the Amazon product listing. My research on the X-treme site showed me that this bike required 12 ah batteries instead of 10ah. I asked him to open the battery box and inside, he found 12 ah batteries. To Amazon's credit, they will be the ones paying for his replacement batteries, not X-treme.
Additionally, the XB-502 seems to ship with a single-stage 12 volt charger. The user is warned not to charge the batteries for more than eight hours at a time. Every electric vehicle I have ever encountered, regardless of country of manufacture, has shipped with a two or three stage charger. An inexpensive two stage charger charges the batteries to about 90% of their full capacity and then goes into "trickle charge" mode. This means that the charger may be left attached to the batteries overnight or even longer. In this way, a two stage charger protects the battery from overcharging. If you own one of these scooters, I would highly recommend replacing the charger with one from TNC scooters. I have dealt with TNC many times in the past and they are a reputable company.
For those of you who are enjoying your Xtreme-502, I wish you every success and happiness with your purchase. However, I shudder to think of what may happen if you ever need support, replacement parts or repairs for this product.
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