Customer Reviews

XACT COMMUNICATIONS XS052 Home Kit for XTR3

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

I have a company vehicle that I drive. So the plug-in play sirius radio comes in handy for me when I move from the company truck to my personal vehicle.
Now with the XACT home kit I can bring the receiver in my house. I purchased a couple of small multimedia speakers for it and now it makes a nice small stereo out of my receiver.
The only draw back though is that the antenna can only sit inside on a window sill if it's on the north side of my house, otherwise it would have to be mounted outside.

Try calling XACT's tech support line at 866-466-9228. You'll find there is no way to talk to a live operator. If you navigate to the menu for warranty/repair information, you are only given an e-mail address [...]which you must e-mail several times to even get a response, and that reponse just says to return the item to the retailer.

It XACT's reponsibility, not the retailers, to replace a defective product after 90 days, according to XACT's own warranty policy! They are shirking their responsibility and I can only conclude that their products are of such poor quality that honoring their warranty would bankrupt the company.

The product of theirs that I bought was an XACT cordless headset phone (the XG2500) and its battery was useless after 9-10 months from the purchase, lasting about 10 minutes fresh off the charger. I'm putting out this one-star review as a warning to others: the products are poor and the warranty is fake.