Customer Reviews

XTR8 Sirius Satellite Radio Receiver and Car Kit

5 star:		(6)
4 star:		(3)
3 star:		(3)
2 star:		(4)
1 star:		(14)

 

 

I have had this product since December 22, 2005. My use typically involves keeping it in my car, and then moving it into my office, and so on. In about March of this year, the radio began to intermittently shut off when I hit bumps or stopped suddenly. I would have to jiggle the power cord (which fits into jack on the side of the radio) in order to make it work. This power outage began to occur more and more often, and then began to become problematic even while the radio was just sitting on the shelf in my office. Calls to Sirius and then to Xact proved frustrating. Xact had unreasonable demands in order to provide warranty service, and didn't offer much help. They were reluctant and, in fact refused to give me the address of the main office of Xact, as I had wished to inform Xact's president of their shoddy service. In any event, as of yesterday, the radio died completely...no power cord jiggling miracle! I can either buy a new radio or send it to them and wait for them to take their time to return it. I am choosing to buy another radio.

While this radio functioned quite nicely at first, it is not reliable, as you can tell from this and the other reviews...terrible customer service from the company exacorbates the situation. Stay away from Xact...

One quick note to all of you -- anybody giving a good review for this inferior product has NOT HAD THE UNIT LONG ENOUGH TO WITNESS ITS ULTIMATE DEMISE. Notice that the few pple who gave this a good review, got it as a gift Xmas 2005, and then wrote their naive reviews only a couple weeks later.

I got mine March 2006 for the car and it totally just died in April 2006. Xact will act like this problem is new but if enough people complain online maybe they will come up with a new policy to give customers a free upgrade to a better product.

For me ... I will be returning this to the store -- but a hassle that customers do not deserve.

About 4 months after activating this unit I would occasionally get the "antenna not detected" message and lose my signal. I would just tap the antenna connection and the message would go away and the signla would return. Annoying yes but I can live with that. Now half the LCD display is gone and the antenna not detected message often appears (or should I say used to appear as the display only half works). I treated the unit carefully and would not even transport it from my car into the house as it was just too much effort. I called Xact and while the woman I spoke to was very polite she said they are out of stock and as soon as they get more in stock they will contact me for a replacement. Two months later and I see Amazon has them in stock and I still have heard nothing from Xact.....

As an update Xact did call me back and after paying to ship the product back to Xact, they did send me a replacement unit 2 weeks later. However right out of the box the #3 button does not even work!

I had the same problem as a previous reviewer. I also liked to take this unit from car to office daily. After about 8 months of this, the side plug became more and more touchy and I would have to shift the unit just to get the metal to touch so the power would come on. If I were to hit a bump in the car, the unit would lose power and power up again. Not to mention the fact that by moving the unit and losing power, I could not use the rewind feature anymore.
Now, it's completely worthless, and judging from what I've heard of X-Act's awful customer service, I'm not even bothering to contact them or ever buy any product of theirs again.

I have had this unit for 5 days now and I am already having trouble with it. I have tried every frequency possible on the unit itself to see if I can get static free music but it just doesnt seem to work. I get full reception from the sirius satellite but the output FM frequecy on the radio seems to be defective. All frequecies that I have tried have static on it. I am not sure if I can connect the radio directly to my car stereo but this seems to be the only alternative at this point.
I would not recommend buying this unit.

Got as a Christmas gift as i am a big Howard Stern fan. The unit works great if you dont go near the ac plug. But after a few weeks it just stopped working completely in the car.

At first i thought it was my car. but no it was the unit. When i called Xact they said they were having no problems with the unit at all. Not what i am reading here. The unit was bought at Costco, i was going to return it. But there are no other Sirius radios for sale in the store. And i dont want to deal with Xact again.

I would not buy this unit again. its very skimpy. while the reception is good, the remote will drive you insane, and the problem with the car adapter and the home adapter (its not the adapters but the unit) are not worth dealing with. as it stands now i can only use the unit in my home.

My unit worked great for 9 1/2 months and then started diplaying "Aquiring Signal", now it works for only minutes at a time. I have to turn it off and on and hope it works. I called the company and they only had one trouble shooting idea which did not work. They said I could return it with the receipt and they would return it to me in a few weeks or I could buy a replacement for $150, even though I only paid $100 for it. I am looking to buy another brand because of the horrible customer service and crappy product.

I love satellite radio but I would be cautious about buying an Xact unit. Xact products carry a 12 month warranty. At exactly 13 months the unit stopped working. Xact customer service informed me they were no longer responsible for the unit. Before buying this product search the web and you will find many "13 month" stories. Instead, I would suggest buying directly from Sirius.

After a short while of owning this unit, it would lose signal strength until it wouldn't play at all. Turn it off and back on, it would play a few minutes and do the same thing all over.
The techs at xact are as useless as there $100.00 radio. I bought an st2 starmate and have been singing ever since. Xact has a lemon on there hands and there not trying to fix the
problem.
ABSOLUTLY NO MORE XACT PRODUCTS FOR THIS ELECTRONICS GEEK.
Best Regards Jon Tabor

Got this unit for Christmas and have already had trouble. The 12v adaptor feel apart after one day of use. I contacted XACT Communications and it took over 2 weeks to respond back to me. They have horrible customer service and are very rude to deal with. They would rather lose a customer then replace a $14.95 part.