Customer Reviews

Xact Communications X33XIF 1.5-Mile 22-Channel FRS/GMRS Two-Way Radio Wristwatch

5 star:		(0)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(2)

 

 

I bought a set of these for my kids for Christmas. They were so excited when they opened them.....that I had to try and get another set when the first didn't work.....and then ANOTHER set after that. This THIRD set worked so-so for a day but the battery life was short. We recharged them once and used them again then when the batteries died again they were put aside. A couple months later the kids wanted to use them again but one of the batteries wouldn't charge. I called customer service where I was rudely told that I needed to buy a new battery from them for $17 and "that's why we sell them", uh-huh, that's what I figured! Even after speaking to a supervisor I was told there was no way they would replace the battery that I needed to either send them in under warranty for $7 or buy the $17 battery. Funny one battery still works fine and the other doesn't but they claim the battery isn't faulty. Whatever happened to good customer service and manners? A sad lesson for my kids.

The radio worked great for my kids. The range was limited, but better than I expected. It fit good, did not come off, strong case, and even sounded good on both ends. They worked great about 10 times, but then the batteries would not even charge. I have lots of NiCad's and even a timed charging station so they did not get over charged. These special (not to be found anywhere else) batteries are just junk. They are easy to swap, but I am not sure I want to put up with customer service or the price trying to get more.

They worked well for a few months and now the sound does not come out of either one. Customer service has not been called yet to figure out the problem.

The battery is the problem. I wish I just stayed with conventional walkie-talkies for my sons. Stay away from this product until they fix the problem.