Customer Reviews

Xact Communications XS032 Sirius Satellite Radio Home Kit

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1 star:		(1)

 

 

XACT is a dishonest company. They claim to have a warranty on their products, but there is literally NO WAY to get them to repair or replace a product. If you call their support number, you get an automated system with no option to talk to an operator. Instead, the system gives you an e-mail address. Then you have to e-mail them several times to get a response, and all they say is "Send it back to the retailer," even after the 30 day return period.

I bought their XACT COMMUNICATIONS XG2500 Cordless Headset Telephone in late 2008 and it was of mediocre but acceptable quality at first. But then the battery life took a nosedive. A cordless phone that lasts ten minutes on a full charge isn't useful. And that happened during the one year warranty period. But I couldn't get a repair, replacement, or refund from the company. So my only recourse is to give out one-star reviews and warn others about the company.