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21 of 25 people found the following review helpful
on February 18, 2008
I've never owned a game system before and decided to purchase the Xbox 360 (with hard drive) as my first and ONLY gaming system. I purchased the console in December 2006 as a Christmas gift to myself and within six (6) months (by May 2007) my console started giving me trouble. These red lights started flashing - in three of the four quadrants, and after consultation with customer support and following the steps outlined by them, I was told I had to return the system to them for repair. Luckily for me it was still under warranty.

It is all fine and dandy that the product was under warranty and I did not have to pay to repair it, but I'm from the Caribbean, Barbados to be exact, and shipping from Barbados to the US to have my console fixed was US$60. In the end they could not repair the console and sent me a replacement unit - "free" of cost.

I received the replacement unit in July of 2007, had to pay US$100 to have the item shipped back to Barbados. The unit worked well for another few months and I was very contented with my gaming experience. NFL Madden '07 and Top Spin2 are favorites of mine.

In February of 2008 I experienced a different problem - the screen started to freeze. I e-mailed customer support and they sent me a string of e-mails as to how to maintain the harddrive, deleting user profiles and creating new ones and then an all too familiar problem arose - this replacement unit showed me three red lights! And like before I was told I would have to send my system to them for repair.

"Luckily for me", as I received the replacement unit in July, the warranty for the console is July 2008 and as such I won't have to pay for the unit to be repaired, but I will again have to pay shipping to have my item sent to the States and pay again to have it returned to me.

When I contacted customer support and expressed the expense relating to me having to have my unit repaired (not due to any fault of mine) it was brushed aside and communicated to me that if the prescribed steps to fix my console did not work I would have to send it for them to repair.

To me this is totally unacceptable! I purchased a game console in good faith and after colletively spending thousands of dollars in both gaming system and games (which can only be played on the Xbox 360)I feel as if I have been cheated and robbed. What would the point be in having the unit sent for repair for them to send me a replacement unit or if possible, fix and return the currently destroyed unit. It would make more sense to cut my losses now and never purchase a Microsoft gaming product EVER again! If I continue at this rate there will come a time the product is no longer under warranty and I'll have to pay for repairs to the system.

I'm an extremely disappointed customer. Money does not grow on trees and I work hard for my money. If Microsoft is unable to produce an experience for customers to enjoy without hassle of repairs and maintenance, which is due to no fault of mine, they should pull out of the market. I will now detail the moneys I have LOST, as a result of Microsoft and their Xbox 360 (prices quoted in US$)

Xbox 360 Console $600.00
One (1) wireless control 37.99
NFL Madden '07 game 48.99
Top Spin 2 33.88
2006 FIFA World Cup 23.04
Splinter Cell 59.99
Ghost Recon - Advanced Warrior 59.99
Smackdown vs Raw 2007 59.99
Shipping to send unit to States for repair 120.11
Shipping to have unit returned 211.00
Local shipping, handling, duties on games & wireless
control purchased 57.00
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Total monies spent relating to Xbox 360 US$ 1,311.98
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Now you can see why the Xbox 360 has been a waste of my money. Based on the experiences stated above I am unable to give this product more that one (1) star out of five (5).

Dissapointed, frustrated customer who can't believe he was duped into investing over US$1,300 in a gaming system which doesn't work!

R. Sparrock
Bridgetown, Barbados

Xbox 360 Console Includes 20GB Hard Drive (with HDMI)
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32 of 40 people found the following review helpful
on May 18, 2008
I've had my 360 for about a year. I have not played it heavily since I have a full time job and I have to pay bills. About a week and a half ago, it croaked on me. When I went to turn it on, I got the "red ring of death." I've been talking to other gamers and have found that this is a very common problem. Some are even saying that the failure rate is as high as 33 percent. I made sure that my 360 was well ventilated, but that didn't help. I had it on a milk crate with a revolving room fan blowing on it whenever I played. I did everything right from the start, and it still went belly up.

It's true that they upped their warranty to three years, but what are we supposed to do after that? All of my other systems have lasted longer than three years. The bottom line is that the XBox 360 is inherently unstable. It's unreliability makes it a poor choice for a game console. It is a poorly constructed product that is characterized by its inferiority. If 33% of current Xboxes are already dead or dying, what are the chances of this system actually making it to the five year mark? I wish I would have bought a PS3. The PS3 is a more reliable and powerful system. It also has free online capabilities. It doesn't have as wide of a selection of games, but this is just the beginning of the next generation of gaming. Gears of War isn't that big of a deal when the three red rings are flashing. It becomes a very expensive paperweight. Microsoft has made a huge error with the 360 and I made a huge error when I bought it. In their rush to be the first console on the market, they forgot to make a machine that actually works. Do not waste you money on this. PS3 is a superior choice.

UPDATE!!!!!!!!!!!!!!!!!
This is my second review for this product. After my Xbox red ringed, I called Microsoft and they sent me a 360 "coffin" with a shipping label. I packed my 360 up and took it to the UPS. I was pleasantly suprised when my newly repaired console arrived just a few weeks after I sent it off. Last night, I picked it up at the UPS office. When I got home, I got ready to play a little Call of Duty 4. I'll never forget the instant that I pushed the button. I couldn't believe it when my system showed me the three red rings......right out of the box. I kept turning it on and off and finally saw some green. I actually played for about ten minutes, and then it stopped. The screen went totally blank.... and when I looked up at my console.... there they were..... the dreaded "red rings of death." I sent it in for repairs and Microsoft didn't even bother to fix it.

This is extremely disappointing to me. The Xbox 360 console is a total disaster. I can not think of a worse system.... ever. The Atari Jaguar was a failure, but at least it worked. At least you could reliably play the one cool game on the system (Aliens vs. Predator). The original Nintendos wore out after a while. Remember blowing on your cartridges to get them to work? At least you could fiddle with it and get some kind of response every now and then.

The failure rates of the 360 are astronomical. This is bad. Really bad. I don't appreciate the way that Microsoft has conducted their business. I don't appreciate having my money and my time wasted. I can't even sell it at a decent price anymore. Since so many people are getting rid of them, the price on used 360 consoles has gone down considerably.

This is turning out to be a PR disaster for Microsoft. The 360 is giving Microsoft a really bad name. It looks like they've got a real problem on their hands and its not going away anytime soon. The only hope for current 360 owners is a class action lawsuit that would enable us to reclaim some of the money that we've wasted on this shamefully shoddy hardware.
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22 of 27 people found the following review helpful
on June 23, 2008
I am writing to complain about the quality of the Xbox 360 hardware. As of two months ago the only issues I had with my Xbox 360 was the frequent and unpredictable disk read errors that would happen during game play. About 2 months ago upon turning on my 360 I received the Red Ring of Death. I was very pleased with the customer service from the initial phone call to the arrival of my replacement 360. With this new 360, new issues arrived. Instead of the frequent and unpredictable disk read errors, I have infrequent system locking problems. Yesterday while playing GTA4 my 360 made this loud sound and the screen went black. I turn the console off then back on again to find out now it has an "Unplayable Disc" inside it. It turns out that every variation of a disc that I have from a basic music CD to a movie DVD is unplayable. I read through Xbox 360 FAQ's to address my issue, and tried its fix actions to no avail. The last action that the FAQ told me to take was to turn my console in for repairs. I attempted to do so online but it told me to call the Xbox 1800 number. I called the 1800 number and spoke to a gentleman by the name of Joseph. He politely informed me to call back in 48 hours due to system problems. Here are my issues. This will be my second Xbox 360 in a two months time span that needs repairing. If the support lines computers are having issues I would think they would be calling me back instead of the other way around. Lastly I paid $400 for my Xbox 360. The one thing that I would expect from a device costing this much, would be that it would be able to complete its main function of playing video games flawlessly. I can honestly say I can not in good conscience recommend this console to anyone looking for a gaming device.
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12 of 14 people found the following review helpful
on March 26, 2008
First off, I have never owned any Playstation product or a Wii. I waited until the Falcon chips came out, then my first 360 was an Elite (verified Falcon chip) that lasted 6 weeks before it froze up completely at logo screen. It was replaced with a Pro(verified Falcon and I had to return the 2 free games) and $100 store credit (no Elites avaiable after Christmas) and it lasted about 8 weeks before it Red Ringed this past weekend. And before you fanboys start, I considered myself an XBOX Halo Fanboy (I owned 2 original Xbox with 50+ games) and I love Halo 3 and the other 360 only games but if I could sell all my 360 stuff (14 games and 4 controllers) I would in a heartbeat and buy a PS3 or even maybe a Wii(if they had any games). I have been gaming since Atari, Nintendo, Sega, computer, etc. but have never owned such a unreliable, unacceptable, sorry excuse for a gaming console. I Will NEVER, I repeat NEVER buy another MS console again!!!! Consider yourself WARNED!!! Oh and by the way, I never game more than 2 hours at a time, my 360s were elevated (even elevated the power supply brick) and had a circulating fan blowing on them at all times! Just like everyone else, I thought, oh the RROD will never happen to me, boy was I wrong!
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12 of 14 people found the following review helpful
on May 17, 2008
i love my xbox...or at least i did until it got the 'red ring of death'. no problem...go online, find out that for this hardware problem (and only this problem specifically) get it fixed for free (and I would add way beyond the normal one year warranty period as it is a common problem)...and when you review other websites/blogs you realise why. it seems this is more than just a common problem...staggeringly, apparently more than 30% are plagued with it...and it's all because the soldered joints in the hardware are flawed. the heat generated by the system tends to break them causing a 'general hardware failure'. apparently 'they' knew about this early on and set money aside to 'fix' any affected units later.
well after it got 'fixed' and i was without my system for several weeks, it's now decided to break again after 4 weeks of very low useage. no 'red ring' this time...i suppose this is all part of the corporate game you have to 'play' as they never admit these problems are theirs and you have to spend so much of your own time resolving them that i am surprised people want this kind of headache from a consumer good
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9 of 10 people found the following review helpful
on December 30, 2007
I purchased the XB360 as a Christmas gift for my son. Imagine his excitement when he opened this gift on Christmas morning! Imagine his disappointement when he set it up, turned it on, inserted the Guitar Hero (for XBox 360)and it would not read the disk. Or any other disk. After numerous phone calls to tech support we were advised that they would send the packaging to return the item for repair/replacement. All this for $375.00! Had we bought this at a local retailer he would already be playing it!
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17 of 21 people found the following review helpful
on February 14, 2008
My son saved up his Christmas and birthday money to buy this system. He played on it for about 6 weeks when we had to send it back to have it repaired due to the fan being extremely loud. We received a refurbished system a month later, however about another month later the noise in the system came back. We mailed it back to be fixed in the middle of Dec. '07. It's now the middle of Feb. '08 and we still don't have it back. We've had multiple conversations with a variety of support techs and supervisors to no avail. Yesterday in yet another conversation with a supervisor we discovered that they have lost our gaming system and are unwilling to do anything about it. I would strongly recommend you looking into something other than the XBOX 360 if you're looking for a gaming system.
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11 of 13 people found the following review helpful
on June 4, 2008
Do NOT invest in this product if you are against terrible customer service. The representatives (and supervisors too!) are obviously thoroughly trained to say "Sorry", and "Unfortunately" no matter what your situation, and after they've taken your money.

To get rid of this headache, I would gladly have opted to save the additional $ for the PS3. Microsoft has been a constant disappointment to TOO MANY CONSUMERS!
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10 of 12 people found the following review helpful
on June 20, 2008
My brother and I bought ourselves a couple of xbox's a year and a half ago and between the two of us we have sent them in a total of THREE times for repairs (one of them costing $99)! When I purchase a product of this magnitude I expect it to be able to perform for the duration of a few years, like most video game consoles. Well, as big as Microsoft is, you'd think they'd have engineered a better performing product, but they didn't. I highly recommend you get a PS3 or a Nintendo Wii where you know that the console won't break down in a matter of months to be sent in for repairs, potentially costing you MORE money down the road.
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17 of 22 people found the following review helpful
on June 11, 2008
I am on my 4th Xbox 360 and today it has just given up the ghost.

1st - lasted 3 months
2nd - 1 month
3rd - 3 months
current - 7 months

The Indian robot phone support woman has told me that it is out of warranty less than one year after my last return. Overall, the various machines have been in the shop a collective 8 weeks - twice during school holidays. I cannot begin to communicate how disgusted I am with this - even after the well documented design failures it seems nothing has changed.
Do yourself a favor. You should buy this machine if you are willing to pay that price for 1 years operation, then play the odds if you get more than that out of your console.
I have written to microsoft requesting an extended warranty but I don't like my chances.
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