Customer Reviews

Xerox Phaser 6250/DP Network Color Laser Printer with Duplexer

5 star:		(2)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(6)

 

 

I needed to print some color materials... high quality... went to the local copy shop and the per page cost (2 sided) was over $2.50. Knowing I needed to print a thousand copies, I decided to look for printers! This printer does an excellent job for everyday printing, business graphics, and photographs. The consumables are about $0.15/page (Xerox says $0.08/page based on 7% coverage). The management tools bult in are top notch, and the power management keeps the machine ready without consuming too much power. The LAN connection makes it a perfect addition to our wireless household network.

I've owned this printer for 4 months now and it's broken down twice. The first time when the fuser broke down Xerox provided excellent service and talked me into purchasing the extended warrantee. Now the imaging unit is malfunctioning when it's only 1/2 used up, and it is impossible to get a new one anywhere, under warrantee or not, as they are backordered from the manufacturer until mid January. So I'm stuck with pink dots all up and down the side of every page I print until then. This is ridiculous with an expensive machine like this not to be able to obtain a basic consumable part for months. When it's working this printer does produce nice quality, but it's a pain because every time you want to change to a different paper type or size you have to push buttons on the panel on the printer as well as selecting your choices in the driver. Also the duplexer does not work out of Photoshop, which is what I do all my printing out of. If I had this to do over again I'd go with an HP instead - my old HP color laser which cost 1/4 of what this thing did is much more reliable.

I support two Phaser 6250s, networked, in use by 75 users. I've amazingly never really had a problem with either of them.

With all the advances in computers, graphics, software, and hardware... why can't anyone make a printer that works, is easy to use, and won't need every part replaced after a year? And could someone please explain why EVERY printer requires it's own type of toner? Is the 6350 really that much different than the 6250? Why can't I just buy another reliable 6250 instead of chancing a 6350 and having to buy different toner?

My belief is that printer technology has not changed in over 20 years, the market is moved by who can create a new toner cartridge that won't fit in anyone else's printer.

I have nothing but bad things to say about this printer. Out of the box the color was way off...I can accept this but it is very difficult to calibrate. I am very familiar with color management but this was really tough. Instead of using an rgb or cmyk slider, they use a 64 color pallete for each color. Thus, if it is too green, you need to make the magenta slightly more reddish. It is very unintuitive.

In addition, the print quality is not great. The pictures are not sharp.

But, the worst thing is, THE PRINTER DOESN'T COLLATE! That's right, the most basic printing function. We print 200 page pdfs and it will not collate. Customer Service says that it is a software problem so they won't help. Not the software that opens the pdf, the software on the actual machine. They won't service the software they install because it can still print and collating was (in his words) "a luxury"! His solution? Buy the $500 internal hard drive for the machine.

I am selling it in an online auction and getting something else.

I work in an area with a team of about 20 engineers, and our group 6250DP has been flawless for almost two years now. It's a mixed environment of Windows and Mac OSX. We print about 5000 pages/month consisting of spot-color documentation, presentations, LOTS of vugraphs, and photographs.The average cost has been around 5 cents a page for consumables. Reliability: perfect. Installation: effortless. In fact, on my floor, there are now no less than eight of these machines, and again, no trouble. I have no idea why the other reviewers have had such difficulties. We do feed our printer only top-quality paper and Xerox transparency materials; I'm sure that helps a little in avoiding paper path troubles. The fundamental design is quite clever, especially compared with its HP competition. And here's my final opinion: After so many years suffering with inkjets at home, I just went out and bought a 6250DP for my wife, who's a technical illustrator. Installation with Mac OS9 and X was quick and easy, and the $600 rebate sure helped... Tip: if you visit the Xerox website and run the little flash animated printer tour, you can get another $50 rebate. Cool.

Our printer is a vintage Phaser 6250DP. I say vintage because it is out of production... out of warranty... and out of my patience. When we purchased this printer it gave us excellent service and excellent print. After about 6 months we had a fuser issue. A new fuser took care of the problem and we went along for a few more months before the jams began happening again. The first fuser that went bad had about 75% left and the second fuser had over 80% left. This time we had a technician come out and he said the fuser was bad again. This time we went directly to Xerox and explained the situation and they did send us a new fuser.

Are we there yet? No, not yet. We have been babying this printer along for almost 5 years and it has not been a pretty sight. With only 43,000 total pages printed we should be at the end of our first month of printing. At least Xerox said we should be able to do 50,000 pages a month. Not likely! Xerox has never admitted they had a problem with this model. I mean why would they? ... but from the blogs I have read it is pretty evident there are at least some "fuser issues". We have tried everything but nothing has fixed the problem. Xerox even told us they had a "fuser fix" that would take care of the problem. The fuser fix jacked up the voltage to the fuser... what, so it dies more rapidly? What we found was that after you put in a new fuser it is okay for about six months then you are back to a new fuser again. Currently our fuser is at 85% and our imagine unit is at 62%. We just put in new cartridges worth about $1,000 and they have less than 50 copies on them. The technician suggested we put the new cartridges in because sometimes low cartridges can cause jamming problems and the old cartridges were really low.

I really don't like Xerox. They actually feel that they are justified in charging $240.00 to have a technician come out... that is for the first 30 minutes. And because we didn't want to pay over $500.00 a year for an extended warranty contract they feel no obligation. The fact that we had a Xerox certified technician come out and work on our machine was "not the same as a Xerox technician". No, it was not... it was about $300.00 an hour less expensive.

Now, because we are really way out of warranty and they still don't have a clue what the problem is eery page is jamming. A new fuser will probably work for six months, but I'm tired of putting money into this printer. Good by Xerox... forever!

I have two xerox phaser printers. The 6250 has been nothing but problems also. It has been returned once and the problem still happens. I get a "Jam at fuser" after just a few pages almost every time I print. I have replaced the fuser twice, they are not cheap, on the advise of customer service. Still have the same problem. I googled the error and noticed a ton of other people have the same issue.

We use these printers at work.

Everyday, there's a 95% chance the thing is going to jam up w/ the first print of the day.

Additionally, the color is waaaay off. I mean to the point where the color green at the top of a page is yellow at the bottom. It's really confusing when you're performing tasks like reviewing shaded spreadsheet printouts where the colors have meaning.

Plain-and-simple: AVOID THIS PRODUCT.

The upside: It only cost and arm-and-a-leg to purchase, "so we've got that going for us, which is nice."

This is the worst printer I've ever owned and will NEVER buy another Xerox. As a professional graphic designer, I've owned about 7 different printers. I've had this printer for almost 2 years and I have had more trouble with this Xerox than with all the others combined. It started from day one when the first page would jam on start up and the unit would emit a high decibel, high pitched squeal. Finally the reps sent a message to the printer telling it basically to send more juice to the engine on start up, but it still jams (and squeals) frequently. The fuser had to be replaced at just 20K pages (at a cost of $250). I get a jam every 6 or 7 pages now at the fuser and Xerox can't/won't help find the problem.

The color quality is poor and printing any color image results in "ghosting" all down the page. Paper handling is very poor and anything heavier than 20# gets permanently curled. I can't use any output from this printer for anything other than basic proofs - the quality just isn't acceptable for anything else.

I am now going back to my reliable HP and Lexmark models. I do not have time to deal with the problems that this unit has. I cannot believe how awful this printer is for a price of over $2k. I could have gotten the same problems with other machines and saved a ton! Save yourself the aspirin and buy anything else!

We used Tektronix Phaser printers in the '90s, and when we needed a replacement Postscript printer two years ago, we bought a Phaser 6250DP. It worked well for about six months and then we started having various minor problems. At ten months and about 23K pages, we had to get a service rep out to fix a failing imaging unit. They had our machine apart for two days and basically replaced every major assembly in the printer. After that it worked well for about two months. Now nine months later and out of warranty, the machine doesn't print 20 pages without a jam (especially at startup). I've concluded the Phaser brand really doesn't mean anything anymore. As soon as the carts in this beast are empty, we're looking for another machine, and it won't be from Xerox!