Customer Reviews

Xerox DocuPrint P8ex Personal Laser Printer

5 star:		(2)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(0)

 

 

Previously, I had always purchased and utilized HP printers and had been very pleased with the performace and value based on initial purchase price and cost of replacement cartridges. But when it came time to purchase a new printer I decided to review comparable printers available from other manufacturers and became interested in the Xerox P8ex due to it's features, additional memory, price and the Xerox name. To be fair, set up was basically a "no-brainer" and I have no complaints regarding the quality of the printing, but these 2 'qualities' are not adequate reasons to purchase this printer. First, it's much "noisier", than other printers, it jams frequently, and it runs out of memory frequently despite the additional 2mb of memory than comparable printers. Based on the above you might think "fine", it still sounds like a decent printer for the price. However, let me assure you that when you need to purchase that 1st refill cartridge, you'll regret this purchase decision to the extent that like me, you'll start looking for a new printer to replace it! First, good luck trying to locate the replacement cartridges for this P8ex model at your usual retail and/or online stores, even your favorite superstores! Be aware, the P8 model requires a different cartridge than the P8ex. I've spent hours on line searching for replacement cartridges after being unable to locate at my usual office supply stores. As if this wasn't disturbing enough, believe me when I state that once I located them at a few online stores I was horrified! I have found the replacement cartridges to range from $115-$145 each! And that doesn't include shipping if purchased online! Maybe you can find a way to justify the price, but I can't. Especially when I became aware during my search that Xerox manufactures replacement laser cartridges for most every model of HP printer and they're only HALF the price of the replacements for their own printers (at least the P8ex)! So, here I am with a new Xerox printer and the realization that it would be cheaper in the long run to replace it with a NEW printer, than to continue to buy new replacement cartridges for the printer I already OWN! In fact, considering the cost of the refill cartridges, the actual printer is MORE DISPOSABLE than the cartridges! And NO, you won't be able to find the refill cartridges at the typical "refurb cartridge" site or find a "no-name" generic replacement either, I've tried. So, I'm in the market for a new printer, an HP. My only question is whether I'll take advantage of purchasing the Xerox manufactured replacement cartridges for my new HP printer since they're such a steal for the price! But I doubt it, since why would I want to support a company that provides a product for the owners of another manufacturer's printer at a reasonable price, while their customers are bleeding money to purchase replacement cartridges to enable them to use their Xerox printer? HEAR THIS XEROX: this isn't only poor customer service/business...I would consider it EXTORTION! Anyone want a P8ex printer?

I Recently purchased a new computer with Windows ME. When I tried to download the correct driver for my 18 month old Docuprint P8, I found that Xerox has yet to release drivers for Windows ME. I'm sure the P8ex is a fine printer (I have no complaints with the performanceof my P8), just don't expect Xerox to support their product. Best of luck to anyone who purchases this when Windows XP comes out this fall.

Anyone who buys anything but Xerox, is foolish. I currently own a fleet of small printers from Xerox for my business and even a BIG Document Centre, and this and every product I have has had no trouble except for the normal routine maintenance. Compared to Xerox, Cannon cannot compare, all printing and scanning products I have tried from Cannon have failed. Sure Xerox probably has their not so great products, but hey everyone does, but for the money and quality, you just can't go wrong with a name like Xerox.

This is a great printer. I bought a cheaper laser printer and had nothing but problems with it. This printer is the best one I have tried yet. I would recommend that everyone buy one. It is definately worth the extra money.