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Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
5.0 out of 5 stars
Solid, fast, dependable, sky-high price for toner,
This review is from: Xerox Phaser 6360/DN Laser Color Printer (Office Product)
I've been buying laser printers for my home office since Apple first shipped theirs. Then I moved over to HP's. But now I wanted something that could do for duplex color as my old HP's did for Black and White. The Xerox 6360 reminds me of how HP _used to_ build printers - like a truck - very fast, solid, dependable and it just works. Almost impossible to screw up. Important when you're using a duplexer. (I've yet to have a single duplexer jam and that's its default setting.) Color in business documents just becomes second nature and seeing someones plain B&W documents makes you realize what they're missing.
Did I say it was fast? I used it to proof my 300 page book. Full disclosure, after using the one in our house for two weeks I bought another one for our vacation place. Only complaint is the one I have with all printers - when it's time for new color toner cartridges your heart will be your mouth. Replacing each of the three color cartridges are $322 _each_ (from Xerox) + another $194 for the black cartridge. So figure you're paying the price of the printer ~$1,100 every 12 to 18,000 pages. Gulp.
1.0 out of 5 stars
started out great went downhill quickly,
By Paul M. Wood (Cove, AR USA) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Xerox Phaser 6360/DN Laser Color Printer (Office Product)
This printer printed better than any I've owned for about the first half of the original black toner cartridge (8 days), then parts had to be replaced (transfer roller). Worked great for another 21 days (had used about half of a 2nd black toner cartridge (after market - non Xerox toner). Then, we were printing and cancelled a print job on the computer in the middle of the print job, the printer printed about 100 pages of gibberish and some pages with error messages then started printing the gibberish again, as it printed (about 100 more pages) (we were not watching the print job so we did not stop the gibberish print) the black faded out until it was just dark enough to read it (very light gray). We called and they sent out an imaging unit. Did not fix the problem at all. So they sent out a technician. He replaced all normally routine maintenance parts except the transfer unit, which he ordered another of even though the first one did not fix the problem, but it hadn't come in before he was here on his 3rd visit in one week. It is now printing worse than when we originally called about the problem. It was originally just printing the black color too lightly, but now it is ghost printing, printing some black color dark and some light, and the more pages you print the worse it gets....the tech is coming again as soon as the imagining unit arrives....but he is trying to blame the whole mess on the non Xerox toner which worked fine for about half the cartridge and which also worked better before he worked on the printer (and this is after he replaced our cartridge with a new Xerox one). He also had ordered what looked like a motherboard for the printer but didn't get to install it because it was broke in half during shipping due to poor packaging. Mean while we have no catalog printer for our business, I am having to buy another printer to use while this one is being worked on. I'm hoping it gets fixed and maybe it can be a back up printer of some sort.
The most money I ever paid for a printer, worked the shortest time of any printer I've ever owned.
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