Xerox WorkCentre M20 Laser Multifunction

by Xerox

Product Details

• Product Dimensions: 25 x 21 x 25 inches ; 70.5 pounds
• Shipping Weight: 71 pounds
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B00025O7F2
• Item model number: M20
• Average Customer Review: 1.0 out of 5 stars  See all reviews (2 customer reviews)
• Date first available at Amazon.com: May 1, 2004

Product Description

From the Manufacturer

Office machines with the drive to succeed
Meet the WorkCentre M20 copier-printer: Xerox's newest business class machine. It performs basic office tasks with intelligence, and demonstrates a knack for high-level performance, day in and day out. It has the tools you need, at three feature-rich levels, all of which sit comfortably on a desktop.

Extremely simple to use
Intuitive, simple to operate, and incredibly convenient, the M20 starts with straig

Product Description

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Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

1.0 out of 5 stars If it delivered as advertised, I would have kept it., May 10, 2005

By 

S. Farris (St. Louis) - See all my reviews
(REAL NAME)   

This review is from: Xerox WorkCentre M20 Laser Multifunction (Office Product)

I bought this machine because they took my old Xerox copier as a trade in- it has been two months, and I am waiting on a replacement copier so I can send this hunk back to the factory!

Why?

1) the Fax to email JUST DOESN'T WORK. The machine is advertised as forwarding faxes to email. A great feature in our building, saving steps and paper. But it only works with a PC server- something that is not advertised or in the manual. It simply won't provide this function.

2) Unreliable with a capital U! Within two months, the fuser broke. And the toner cartridge lasted half its expected life, perhaps because of the faulty fuser. Out of service time- 2 days. At the same time, the fax quit working- burnt resistor on the fax board. Out of service time- 2 days. Today, there was a jam in an area that is not accessible to non-techie users, i.e. four screws to access. Rather than wait the one day for service, we figured this one out on our own. Out of service time- 1/2 day. Maybe this is the way Xerox is pushing their service plan, of $15 per month and $.015 per print. Either way, that is a lot of dough for a machine in this price range, and a lot of down time for a machine in a small office.

4 of 5 people found the following review helpful:

1.0 out of 5 stars Made of Plastic, March 20, 2006

By 

Dee (Missouri) - See all my reviews

This review is from: Xerox WorkCentre M20 Laser Multifunction (Office Product)

We have owned this machine for 1 year - ran 19,000 copies in that time period. Xerox claims it will run 20,000 a month -

it has broken TWICE - plastic parts both times.