Customer Reviews

Xerox WorkCentre XD100 Digital Copier

5 star:		(5)
4 star:		(5)
3 star:		(2)
2 star:		(4)
1 star:		(4)

 

 

We purchased one of these units for our medical office, and it broke down within 2 weeks. We exchanged it for another unit of the same model and this unit also broke down after 2 and a half weeks. The unit at first worked great, and it is fast and the copies look good. That is what kept me from giving the product a 1 star rating.

Possibly there is a design flaw. Possibly all the units at the store we used were dropped off a truck.

Even though this unit more closely does what we were looking for, we went with a multifunction HP to preserve our sanity.

This product worked great for a few months but then started jamming when printing multiple copies. If I let it warm up for 10 minutes it doesn't happen..... even though it's supposed to be ready to copy as soon as the ready light is lit. Their technical support has been great. The warranty includes house calls (and this is a residence) for a year. No one at Xerox has ever seen this problem and it's consistently repeatable so the technician who comes to the house sees it too. We're on house call #4 and he's slowly replacing a lot of parts. If it weren't for this, I'd rate it 5 stars.

The copier has worked intermittently, but the paper drawer won't stay closed so the machine shuts down.

I've had the unit for 2 wks and it still won't print. Xerox has not provided me with a phone number so all communication has been by email and takes 2-3 days before I hear from them.

My son the computer analyst has been unable to get the unit running. Unfortunately, it seems to be a pathetic machine with little or no technical backup.

I'm anxious to send it back.

As a copier, it works well. But we have spent at least 10 hours with online help trying to make it function as a printer. The tech reps on the phone have re-installed the software multiple times and disabled just about any resident applications possible (to the point that our Norton Antivirus isn't working properly). Out of frustration, we have gone back to our old laser printer (boy, those HP machines just keep on going...), hoping that we'll tackle the problem again soon.

To top it off, in the middle of a copying job we received the J1 message on the copier, meaning we have 10 (that's TEN) copies left on the toner cartridge, so we had to stop the copying run. Went to every Staples, Office Max, and Office Depot in our area...even went on line to check Staples and Office Depot--NO ONE had them in stock. That's a problem caused by the manufacturer, not the distributors. In desperation, called Xerox, who said they can be bought here at Amazon.

Xerox really dropped the ball on this product, whose specs are good but lots has gotten lost in the execution. I would not recommend this product until they have worked out the bugs, probably 6 months-1 year.

I DON'T UNDERSTAND WHAT ALL THE FUSS IS ABOUT. IT HAS BEEN A GREAT LITTLE PRINTER/COPIER. HAVE NOT HAD A NEED TO CALL IN A TECH. OR ANYTHING. IT WOULD NOT BE GOOD FOR A LARGE OFFICE AS IT IS SOMEWHAT SLOW, BUT WORKS GREAT FOR US!

I bought the XD100 three and a half years ago. The quality of the copies and printouts is outstanding. Excellent value when evaluating the purchase price versus features and quality compared to the competition. It was used as a printer and copier for family and small business use. During first year of service, no problems. After second year, the machine had J2 paper jams very often. Then a loud grinding noise signalled the demise of my fuser gear. I contacted Xerox under warranty, and Xerox sent a service technician to repair a broken plastic (nylon) fuser gear, since the printer jammed and misfed. The gear is not easy to replace and requires disassemby and special tools. The machine worked well for about 18 months. I used two toner cartridges and one replacement drum during the copiers lifetime. The printer started jamming again and misfed. We read the manual and did everything the trouble shooting guide recommended inluding cleaning it thoroughly, replaced both rollers, installed a new cartridge. I called Xerox support (not a toll free call) long distance and after a while spoke with a support person who said to follow the instructions on the web site for paper jams. Followed this advise, this did not correct the problem. We called Xerox support long distance again. The support person said to follow the web site trouble shooting guide instructions and I told him that I had done this. Since it was out of warranty and said my option was to have one of their technicians make a house-call at a service charge of $250 minimum for a diagnosis. After researching this printer, it appears that Xerox uses a Sharp copier engine. I believe HP uses a Canon copier engine. So I am considering buying a Canon copier printer next time. I would not buy this machine again or any Xerox product, because it should have been more reliable from jamming and the parent company should support the products with available service.

I bought, essentially, this same machine 2 years ago. It worked well and my family used it on a regular basis. Then -- it started malfunctioning. The Xeroxed copy looked blurred (like the something had slid a little bit during the copying process.) We read the manual and did everything the trouble shooting guide recommended (cleaned it thoroughly, replaced both rollers, bought a new cartridge, etc.) Still, the copy was blurred. We called Xerox support. The tech kept insinuating that we had not REALLY done all that the trouble shooting guide recommended and he acted as though we were wasting his time. We assured him that in fact we had done the whole shi-bang. Since it was past the one year warranty -- he said there was NOTHING he could do for us. I asked if he could recommend an authorized Xerox repair center (we live in LA, big city.) "No. We do not have any authorized repair centers." He said our only recourse was to have one of their technicians make a house-call to the tune of $250 minimum -- even if is was determined the machine could not be repaired. So, after just 2 years we are tossing our Xerox Work Center,new rollers, new cartridge and all. (To tell you the truth, I felt duped by the trouble shooting guide -- which makes you buy all new internal stuff, first, before a tech will talk to you.) I would NOT buy this machine again, because it should have lasted longer, because the support people are insulting and dismissive, and the repair options are near non-existent. -- A Very Disappointed Buyer

How can a company grow its business when there's no follow through on service once you've purchased, and outrageous costs for parts? On a scale of 1-10, I'd rate my XD at a 10. I've had it at least 3 years, never had a problem. Then I experienced an "accordian" paper jam. Need a New Fuser Assembly. The one dealer near me said he no longer sells parts, only new copiers. Cost of part - almost as much as the copier. Time to wait for part - 10 days. Technician cost to install - almost as much as the toner, per hour. Result - I'm buying a brand new Canon.

Firstly, when I bought this machine in the spring of 2000 from Officemax, there is a $50 mail-in-rebate promise from Xerox. But I never got any response from Xerox after I registered and mailed them receipt. Secondly, they not only overcharged for this lousy machine (over $500, much higher than other similar machine, but very often a lot of carbon powder overfilled and no any tonor can run claimed 6000 pages, I guess it is about 3000-5000), but also overcharged for tonor and drum about $180-200 for each, although they really don't not deserve so much, as you can buy similar ones or refilled ones at about $20.00 from other ink shops. Thirdly, they pay you penny to recycle tonor and drum ($5.00), and often forget to refund you promised money. Finally, this machine, like Xerox company, is not reliable. The main problems are tonor broken and paper jams (unless you use expensive printer paper). I have throw this machine away after only three years due to paper jams and very noisy operation.

Do not buy troubles!

Bought the xd 100 f model around March 1999 which is essentially the same machine as this one with the only difference being that the f has two paper trays. Never used as a printer, only as copier. Spent [alot of money]back then, used for a medical office the past four years. It finally broke completely down this April 2003. This is not a long time considering the price and promises. Customer service lacked, since they don't volunteer to come out to our remote area, and only after much and repeated pleading did they come twice in four years. Took out a part!! and did not replace it the first time!
We did buy the extended warranty, but when it was time to renew we had to certify that the unit is in exellent condition. However the copies didn't come out even anymore and by that time it was bad to the degree that half the page was not legible and in no condition for medical documents. Tech support actually lied this time around, saying on site service is not available, only phone support, to one of the employees who then gave up. All tries by phone support did never solve the unevenness problem. By this time we got the letter inviting to renew extended warranty within 30 days of the letter and certify model is o.k. But tech support would not come, so we couldn't. Bad luck, eh. I am glad that prices came a little down and I'll go for a Canon this time. If it breaks after 4 years anyways, why not save on the machine price? Toner/Drum replacements were ridiculously expensive for this unit also and never lasted the promise pages even though we put on the toner saver feature for internal documents. Needless to say: We will NEVER buy a XEROX again. The two stars are for the first year it did work excellently. But one year is not enough in this price range. The second star is for it very rarely having paper jams. That's it folks.