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17 of 19 people found the following review helpful:
5.0 out of 5 stars
Review of Xincom 503 (not about 502), February 4, 2005
This review is from: Xincom XC-DPG502 Twin WAN Router (Personal Computers)
I have used SMC, Nexland, and Linksys routers. They all worked more-or-less ok (occasional crashes and lockups, missing firmware features, etc.) I bought a Xincom 503 (XC-DPG503) dual-wan router about a month ago. So far, I have had no crashes, restarts, or lockups. The firmware is excellent with very few missing features. One thing that I wish Xincom would add is PPTP VPN in addition to IPSEC. I sent Xincom a (fairly small) list of suggested firmware improvements - lets see if they respond. Of course, if you don't have two wan connections you probably don't this router. Mike
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9 of 9 people found the following review helpful:
5.0 out of 5 stars
Excellent router for load balancing, January 7, 2006
This review is from: Xincom XC-DPG502 Twin WAN Router (Personal Computers)
I've had this router for a long time now. This router has done exactly what I've needed it to do. The load balancing works great, it has never crashed or locked up on me and this router has every feature you could basically need. The only time this router ever goes down is to reboot it for the firmware upgrade to take effect, other than that I have never had any downtime because of it being a router issue. Definitely a great buy if you need load balancing and don't need a VPN router.
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7 of 7 people found the following review helpful:
1.0 out of 5 stars
Mediocre product; NO customer support, August 26, 2009
This review is from: Xincom XC-DPG502 Twin WAN Router (Personal Computers)
The product worked -- marginally -- for a few weeks after I purchased it. I've had several dual-home routers, and the only thing this one has going for it is that the firmware is easier to use than most. However, when it stopped functioning (i.e., turned into a paperweight), their tech-support department wouldn't even pick up their phone. The only exception was on about my 10th call over a three-week period, when someone finally picked up and then slammed the phone back down without even saying hello. They also ignored RMA requests sent via email and fax. I'm not sure whether they're bankrupt or just without any customer service department, but what good is a warranty when no one will respond to your exchange/RMA requests? STAY AWAY!!!
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