I bought this thing a few years ago and I chose it because it was XYRON: a name I thought to be reputable. The software is NOT user-friendly, for starters. You better be pretty software savvy! The cutting mats don't last very long, either...then you have to replace them at $20 PLUS shipping (because...good luck finding some local store that does anything Wishblade....rumor has it Xyron isn't very nice to smaller stores).
The next problem I ran into was the compatibility issue when I went from XP to Vista. DID NOT WORK and Xyron did NOT offer updates. WTF!
Purchased a Windows 7 machine and thought I would give it a whirl. Nope. BUT...there IS an update from Xyron, but you have to pay $100 for the software. SERIOUSLY. When you fork out close to $400 for a machine, you shouldn't have to pay $100 for a patch!! UNREAL.
Next time, I am going Silhouette. They offer ALL updates for FREE from their website. It's a concept, I am telling you!