Top critical review
46 people found this helpful
VERY DISAPPOINTED in this company, these tablets, and their customer service
on June 26, 2014
We purchased 3 of these tablets, and within a few months all three had malfunctioned. Tablet Express customer service reps were unhelpful, and one of them was actually rude.
The first one that went bad, Tablet Express after some back-and-forth agreed to "repair" it, and they emailed us a prepaid shipping label. When we got the tablet back, it had not been repaired, and still had the same problem (charger cable port loose, tablet won't charge). So, we sent it back to Tablet Express again.
This time they sent us what looked like a new tablet -- at least, it wasn't the same one we'd returned. But it developed a different problem -- as did the other two -- the download queue would jam, and the only "solution" offered by Tablet Express was to do a hard reset -- thereby deleting everything on the tablet, and then spending the time to reload it, only to have the download queue instantly jam again.
Tablet Express refused to take the tablets back. We were glad we had purchased the SquareTrade one-year warranty on all three of the tablets from Amazon at the time of purchase. Going through the process of filing the claims for the second and third warranties turned out to be a long, slow, frustrating process -- involving another snide customer service rep, and SquareTrade's refusal to abide by the Contact Seller feature here at Amazon (they insist on conducting claim files over the phone, which means nobody except they have a record of what was actually said) -- but finally a few days ago all the claims were processed and we've been reimbursed for all three of the tablets.
Note to parents/guardians: These tablets have a short battery life, get really hot to the hands while in use, and have no -- as in zero -- parental controls.
Very disappointed with the Tablet Express Company, their tablets, and their customer service. Not thrilled with SquareTrade either but at least they finally did come through.