Top critical review
16 people found this helpful
Yamaha YHT-397 5.1-Channel Home Theater System
on March 5, 2013
The item arrived on time and was simple to set up. I already had all the speaker wires ran and everything was ready for the receiver once it arrived. Everything worked fine for about a month and then I started having problems with the HDMI ports. My TV would not get the picture from the receiver and all i would get is a purple screen. I switched to my PS3 and then XBOX360 and would not even get a signal. Fine, i thought maybe it could a faulty hdmi cable. So I plugged the hdmi cable straight from the TV to the cable box and everything worked... I then tried this with my PS3 and XBOX and everything worked fine. I gave it another go and tried everything through the yamaha again... and again, not luck. I had plenty of hdmi cables laying around, so i changed those as well just too see, but still just a purple screen. I called yamaha and they walked me through a factory reset, which did not work. They suggested I could either drop it off at the nearest authorized Yamaha repair shop (70 miles away) or pay to have shipped there. The product is a little over a month old, used sparely during that time and already has issues. I was not happy. I contacted Amazon, and as always, got a great CSR that worked with me to resolve this issue. This is why I will always look to Amazon first when making any purchases!! Thank-you Amazon!