Customer Reviews

3 Year Portable Audio Warranty (Under $500)

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I had this warranty and continued to use it right up to the end of my flimsy mp3 player's 3-year life, so I dealt with Mack a number of times. Their service was terrible. I never received the player back from them in less than a month - and once or twice it took more than 2 months. Their status updates by e-mail were woefully few, far between and uninformative.

On top of all of that, there were the shipping costs - about $25 every time I had the mp3 player serviced (I probably spent $100 over 3 years). And the mp3 player only lasted as long as 6 months, sometimes as long as 2 - and I was pretty gentle with it - every time I got it back from Mack.

In short, save your money or look somewhere else for a service plan.

I agree. Mack service is pitiful. Service is terrible they have little regard that a timely repair is required. As a pro photog they held/lost my pro Canon camera for months. Had I paid at the Canon repair factory it would have taken 3 days door to door. Do not buy these products.