Most helpful critical review
56 of 63 people found the following review helpful
Please be aware before you purchase....
on August 8, 2011
I am writing a review of this product because I think everyone needs to be aware of not only exactly what the item they are purchasing is but also the customer service that comes with ALL jewlery sold by the vendor amazon, not all jewlery sold on amazon, just the jewlery sold under the amazon seller name. I purchased this ring a little less than a year ago and paid just under $1000 for it, when it arrived it was not great quality which I fully expected based on the specifics and the price. Although 14K white gold, it is very light weight gold and the diamonds in my specific ring varied from very obvious imperfections and cloudy to not terrible so there was an obvious difference between the 7 stones. I was okay with all these factors as I had not paid very much for the ring and it was bought to wear in situations I was not able to wear my engagement ring and wedding band. The stones are set in shared prongs and like I mentioned, the gold is very light, therefore I was not surprised when an end stone fell out...I was surprised to learn however that amazon does not have any warranty beyond the 30 day return policy or repair policy on ANY OF THEIR JEWELRY!! That being said, I did find a similar ring sold by a different vendor through amazon and they have a two year warranty that includes repairs so I do not think offering nothing is very competitive nor customer centric. Upon calling customer service I did speak with a helpful representative who apologized and confirmed there is nothing they can do. I did receive a follow up email offering a 30$ credit on my next purchase...thanks but no thanks, 30$ will not cut it, I do not plan to spend a cent after becoming fully aware that my money and business are not of value outside of 30 days. I am not unreasonable, I fully expected to pay for the replacement stone and the reason I would have liked amazon to repair the ring is most jewelers will not sell the quality (or lack there of) diamonds that are in this ring. So please be aware, I wish I could post this review on all the jewlery pieces but I hope I at least save someone a headache and they take their money to a jeweler and buy a better quality ring with some piece of mind repairs will not be an issue.