You Can Hear Me Now: How Microloans and Cell Phones are Connecting the World's Poor to the Global Economy (Hardcover)

~ (Author)
Key Phrases: inclusive capitalism, village phones, phone ladies, Grameen Bank, United States, Grameen Telecom (more...)

Editorial Reviews

Review

Until recently, the outlook for many of the poorest people in Bangladesh was dismal. Despite previous long-term aid from the international community to improve the country's infrastructure and economy, sustainable development was hampered by corruption and governmental inefficiency. This book tells the story of Western-trained entrepreneur Iqbal Quadir, the driving force behind the creation of GrameenPhone, the largest Bangladeshi GSM (Global System for Mobile) cell-phone operation. Quadir had the innovative idea of using local Western-trained entrepreneurs to help villagers attain micro-loans funded by foreign investors (and generated by Nobel Peace Prize winner Muhammad Yanus) and then showing villagers how to operate cell-phone leasing businesses. Sullivan refers to this successful business model as the "external combustion engine" because of its impressive multiplier effects on economic growth. Applications of this model in other poverty-stricken areas worldwide have repeatedly yielded similar results. This book offers valuable insights about the use of cell phones and technology-based investments to generate wealth and demonstrates that entrepreneurship may be more fruitful than aid. This valuable work can be effectively integrated into public administration, global business, and human resource academic courses.
—Caroline Geck, Kean Univ. Lib., Union, NJ (Library Journal, February 2007) 

"…describes an inclusive capitalism that engages and enables many of the three billion people living on $1 a day" (Credit Control, June 2007)

Review

"Grameen Bank has an impact on the poor, GrameenPhone on the entire economy."
—Muhammad Yunus,winner of the 2006 Nobel Peace Prize

"You Can Hear Me Now is a powerful proof of the roles that the private sector can play in economic development. Sullivan, by picking one industry—wireless—and cleverly weaving the economics and the growth of the industry with the human dimension, provides a distinctively new perspective on what is possible. A must-read for all those who are concerned about eradicating poverty. Equally, a must-read for managers who are looking for new engines of growth."
—C.K. Prahalad, Paul and Ruth McCracken Distinguished University Professor, The Ross School of Business, the University of Michigan; author, The Fortune at the Bottom of the Pyramid

"With the growing interest in how business can better serve the 'bottom of the pyramid' there is great need for both practical examples of how to do it and better understanding of how such strategies can truly benefit those caught in the poverty trap. This book delivers on both counts."
—Stuart L. Hart, S.C. Johnson Chair of Sustainable Global Enterprise, Cornell University; author, Capitalism at the Crossroads

"You Can Hear Me Now describes the human drama of the poor adopting technology to enhance their productivity. Well-researched and engaging, it expertly walks the reader through one surprising maze after another."
—V. Kasturi Rangan, Malcolm P. McNair Professor of Marketing, Harvard Business School; coauthor, Business Solutions for the Global Poor

"The stories of GrameenPhone in Bangladesh, legendary in development capital circles, and Celtel in Africa, among others, read as colorfully as any of the stories of the Gold Rush in the U.S. in the 1840s. Nicholas Sullivan has recounted the struggle and subsequent success in an easy-to-read but factual manner that shows risks countered by perseverance and guts—proving that you can do well by doing good."
—Alan Patricof, co-founder, Apax Partners and founder, Greycroft Partners

See all Editorial Reviews

Product Details

• Hardcover: 272 pages
• Publisher: Jossey-Bass (February 2, 2007)
• Language: English
• ISBN-10: 0787986097
• ISBN-13: 978-0787986094
• Product Dimensions: 9.1 x 6.2 x 1 inches
• Shipping Weight: 15.2 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (5 customer reviews)
• Amazon.com Sales Rank: #467,866 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

7 of 7 people found the following review helpful:

5.0 out of 5 stars An excellent book that shows how ICTs are effective development tools..., January 29, 2007

By	Reader of History (New York, NY) - See all my reviews

This is a well-written, well-researched book that clarifies the substantial role that ICTs are playing in developing countries. It showcases Iqbal Quadir, who founded GrameenPhone in Bangladesh, and shows how he risked his investment banking career on Wall Street to go back to his native country to improve it. There is a lesson here not just for US/EU immigrants from poor countries, but for everyone interested in developmental economics and aiding poor countries: charity is not the only way. In fact, as the World Bank conceded, its efforts at poverty alleviation are failing. This book shows how GrameenPhone, a company that generates profit and is majority-owned by a European telecommunications company, is a positive force for improving Bangladesh. It has provided cell phone service, where no telephones existed. It has created jobs and made the entire economy more efficient. Indirectly, it has empowered the masses and connected them to the global village.

For readers with an interest in Grameen Bank, Professor Yunus (2006 Nobel Peace Prize), telecommunications, but also entrepreneurship, I think you will find that this book is a must-read. Also, for those following the Jeffrey Sachs, Bono, Bill Gates, UN Millennium Goals, Stiglitz, Easterly debate this is also very relevant. I hope that Mr. Sullivan follows this book up with another one that showcases how innovative men and women like Quadir can change the world and also make a profit for investors (which encourages them to continue to invest in developing countries).

After reading this book, I bought several copies for people I know in Business School, because I think it will inspire them to be successful and also think about how to improve economic opportunity in the developing world, through bottom-up entrepreneurship.

5 of 5 people found the following review helpful:

5.0 out of 5 stars Wonderful example of thinking outside our cultural constraints..., February 24, 2007

By	Thomas Duff "Duffbert" (Portland, OR United States) - See all my reviews (TOP 50 REVIEWER)    (REAL NAME)

To the typical American (and other developed nation citizens), the cell phone has become part of the normal fabric of life. Communication with anyone at any time from anywhere is just expected. But in countries like Bangladesh, only a very small number of people have access to any type of telephone communication. The book You Can Hear Me Now: How Microloans and Cell Phones are Connecting the World's Poor to the Global Economy by Nicholas P. Sullivan does an excellent job of showing how something as simple as the cell phone can break the cycle of poverty and aid for millions of people.

Contents:
Part 1 - The GrameenPhone Story: Connectivity Is Productivity; Dish-Wallahs of Delhi (and Other Early Models); Cell Phone as Cow - A New Paradigm in Search of Investors; On The Money Trail in Scandinavia; Building a Company; Building a Network
Part 2 - Transformation Through Technology: Wildfile at the Bottom of the Pyramid; Cell Phone as Wallet; Wealth Creation and Rural Income Opportunities; Beyond Phones - In Search of a New "Cow"; Eyeing the Dhaka Stock Exchange
Epilogue; Notes; Resources; Index

The book is split into two parts. The first part covers the story of GrameenPhone's launch in Bangladesh, and the second part is more of a look at the forces behind using technology at the "bottom of the pyramid" (the vast number of people who globally live at poverty level) to connect them to the world's trade economy. Iqbal Quadir was a Bangladeshi who studied and worked in the US and was doing quite well. But he was also concerned about the massive levels of poverty in his home country. Once day he was standing on the street and had an epiphany about communication equaling productivity. His people worked hard, but they had no way to reliably communicate with others except by face to face meetings. All that wasted time meant there was untapped potential just waiting to be utilized. He started talking with Muhammad Yunus, founder of Grameen Bank (originator of microloan programs) to see how communication technology could be rolled out to the entire country, making a phone available to anyone near a village. Without government aids and grants, Quadir put together a consortium of foreign investors and Grameen Bank to build GrameenPhone, a life-altering company. Using a fiber-optic line already laid next to the country's rail line, they were able to place cell towers in areas to cover all the rural areas of Bangladesh. Then using microloans from Grameen Bank, "phone ladies" could buy a cell phone for the village, offer the phone service, and sell the time in small increments. The cell phone gave a business to the village, in addition to creating subsidiary jobs and opportunities with the communication that was enabled by having phone service throughout the country. It's this use of technology that's advocated in the second part of the book as an example of how business opportunities can remove the grip of poverty from nations and lead to living wages instead of handouts.

You Can Hear Me Now is an inspirational book with plenty of lessons for those who are willing to look outside the normal constraints of what we consider business opportunities.

4 of 4 people found the following review helpful:

5.0 out of 5 stars Worth it!, March 14, 2007

By	Divya Ramasami "Divi" (San Francisco, CA) - See all my reviews (REAL NAME)

It is a story about a man with a vision to empower the poor in Bangladesh (one of the 50 poorest countries in the world according to many global economic reports). Iqbal Quadir had faith in his strategy and the intelligence to lay it in ways to get investment from Grameen Bank and other powerful investors, who may have once been reluctant. If you already have grassroots business ideas, this book is not only an inspiration but it also loosely illustrates the challenges in BOP markets.