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2 of 2 people found the following review helpful:
5.0 out of 5 stars
Great read,
By
This review is from: So You Want To Be Customer-Centric?: 8 Steps To Profitable Customer Relations (Paperback)
I have just finished reading the book yesterday. It is definitely a book that I can talk to others about. I liked the writing , I found it clear and concise, yet it gave you information that you could act upon immediately. I also enjoyed looking through the resources provided at the end of each chapter.
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Wonderfully to the point and practical,
This review is from: So You Want To Be Customer-Centric?: 8 Steps To Profitable Customer Relations (Paperback)
I'm always a bit weary about management literature, as its usually either the new Law Of X, or selfpromotional blabla. In this book you however get a number of very concrete and practical lessons from people who've been there and done that, all packaged in a 'customer centricity for dummies' approach. Nice read, and very useful - I handed the book over to my colleagues now.
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So You Want To Be Customer-Centric?: 8 Steps To Profitable Customer Relations by Alain Thys (Paperback - September 14, 2011)
$9.99
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