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this is really how society is going nobody cares about what they are doing . this book is right on topic about society now . Read morePublished 19 months ago by Amazon Customer
Too bad that its not required reading for anyone who answers the phone at a business, like the tax industryPublished 19 months ago by Herzuki
It is very interesting, story telling compelling and entertaining, it provides tools and resources for improvement (me leading a call center found very useful tools) I absolutely... Read morePublished on March 30, 2013 by gabriel salazar
I really enjoyed this book. It really explains what is wrong with telephone customer service these days. Read morePublished on December 31, 2012 by RGX
i heard about this book on NPR. the stories recounted on the radio were the best the book had to offer. Read morePublished on April 11, 2012 by Jenna Mckinney
This book is very helpful, giving resouces, and example, which is necessary for a consumer to handle the challenges of today's marketPublished on March 25, 2012 by OK
Maybe it's not what I thought. I figured it would be more of an exposé and more in-depth about call-centers and customer service and what sucks. Read morePublished on August 9, 2011 by JGBPDX
Thought to skim the book, but could not put it down. Its that good! Not just for customer service but business as a whole, loved the Gladwell quotes and the take on Sprint. Read morePublished on April 2, 2011 by Bayou