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2 Reviews
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5.0 out of 5 stars
Wonderful Read,
By
This review is from: At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service (Paperback)
I work in Customer Service and have been reading a lot of Customer Service related books. I really enjoyed reading this book. It is insightful and funny at the same time. And as many times as the author mentioned his first book, that makes me want to go out and buy it also. I would recommend this book to anyone working with the public.
2 of 4 people found the following review helpful:
5.0 out of 5 stars
Now this is great service!,
This review is from: At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service (Paperback)
Hal Becker has done it again! At Your Service is a great book describing the ups and downs of customer service. Even though every one talks a good game, Hal shows that only some are able to deliver. The book is funny, interesting, and thought provoking. I recommend it to any student of marketing, business, or human nature. It's sure to become a classic. Way to go Hal.
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At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service by Hal B. Becker (Paperback - September 4, 1998)
Used & New from: $0.01
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