Amazing stories of spectacular service – and how you can do it, too. Real drama and trauma of service disasters – and what you must avoid. Key lessons and learning points to motivate your staff, build your service culture, and keep your customers coming back for more. Come on! Join Ron Kaufman on an incredible trip around the world in the quest for superior service.
Book Description
Frequently Bought Together
Editorial Reviews
Review
The "Infinite Absurdity Awards" are hilarious. Even more valuable, you help us avoid making the same mistakes. -- L.J.K., Singapore, 2002
About the Author
Ron Kaufman is an internationally acclaimed innovator and motivator for partnerships and quality service. He helps organizations around the world achieve superior service, increase customer loyalty, create strong partner-ships and build winning teams. Ron delivers high-energy keynote speeches, interactive workshops, team-building programs and culture-building special events. His many repeat clients include multi-national companies, government agencies
and industry associations in high technology, financial, professional and medical services, manufacturing, retailing, entertainment, hospitality, transportation, tourism and public recreation. Ron writes the free monthly newsletter, 'The Best of Active Learning!'
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
5.0 out of 5 stars
inspiring,
This review is from: Up Your Service Insights (Paperback)
This is one of the greatest book to provide you lots and lots of examples of BRILLIANT customer service. I must have pulled over 30 different initiatives that I can implement now to make my business better!!! The big learning I must admit I got was how far from Unbelievable! customer experience my thoughts are. This book has re-calibrated my CE outlook..... and this is EXTREMELY exciting!"
Share your thoughts with other customers: Create your own review
|
|
Inside This Book
(learn more)
First Sentence:
'Ahh... The secret of superior service is deep within you.' Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
sliced melon Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Personal Diamond, Business Class, Harvey Mackay, Hong Kong, Action Steps Review, General Manager, Support Center, Action Steps Make, Key Learning Point Don't, Ron Kaufman, Singapore Airlines, Action Steps Check, Action Steps Find, Internet Access Department, Los Angeles, Palm Pilot, Premium Club, Action Steps Don't, Federal Express, Laundry Unlimited, Patrick Atkins New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Back Flap | Back Cover | Surprise Me!
'Ahh... The secret of superior service is deep within you.' Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
sliced melon Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Personal Diamond, Business Class, Harvey Mackay, Hong Kong, Action Steps Review, General Manager, Support Center, Action Steps Make, Key Learning Point Don't, Ron Kaufman, Singapore Airlines, Action Steps Check, Action Steps Find, Internet Access Department, Los Angeles, Palm Pilot, Premium Club, Action Steps Don't, Federal Express, Laundry Unlimited, Patrick Atkins New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
What Other Items Do Customers Buy After Viewing This Item?
Suggested Tags from Similar Products(What's this?)Be the first one to add a relevant tag (keyword that's strongly related to this product).
|
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
