About the Author
Brad Dayley is a software engineer in Novell's Nterprise Development Group. He has 12 years of experience installing, troubleshooting, and developing Novell's products. He co-developed an advanced debugging course used to train Novell's engineers and customers and is the co-author of Novell's Guide to Resolving Critical Server Issues as well as other Novell Press titles on the ZENworks suite. When he is not writing books or software, he can be found biking, hiking, and/or Jeeping somewhere in the remote regions of the Pacific Northwest with his wife, DaNae, and four sons.
Ron Tanner is currently a product manager for Novell ZENworks, defining the future of the product. Ron has been associated with ZENworks since its inception and led software development as Director of Engineering through the invention and first releases of ZENworks. He has 17 years of experience in developing software and leading engineering teams into exciting, cutting-edge technology. Prior to working at Novell, Ron worked at AT&T Bell Laboratories developing advanced networking systems. Ron has co-authored, with Brad Dayley, five other ZENworks Novell Press titles. If Ron has some free time he is often found with his wife, CheRee, cheering for their four children at football games, competitive cheering events, karate, and hula championships. Sometimes Ron sneaks away for some quiet time with a book.
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PrefacePreface
IT professionals are constantly asked to get more done with fewer resources. Our lives are often spent doing mundane tasks such as hauling mounds of CDs around so we can install applications on our user's computer, re-installing operating systems, or trying to figure out where are all of our assets. We could get on with the more strategic things that will make our companies better if we could just have a system that takes care of these operational tasks.
ZENworks is just such a solution. ZENworks will help you manage your systems through their entire lifecycles. With ZENworks the system will automatically track assets, deliver applications, keep your laptops, workstations, and servers up-to-date on the latest approved patches, and keep the user's data safe all through policies that tell the system how to behave and allow ZENworks to manage itself. ZENworks will even deliver images to those systems that need restoring or upgrading. ZENworks includes secure remote management capabilities to help you diagnose and control computers in your WAN or across the Internet.
ZENworks will deliver all of these features into your enterprise regardless of your preferred platform. ZENworks can function in a Windows only environment or mixed environments including Windows, NetWare, and Linux. All of the capabilities of ZENworks are delivered via a web server, allowing you to even support your users over the Internet.
This book is about installing and getting ZENworks working in your environment, from small to enterprise levels. We will try to point out all of the tips and gotchas to watch for to make your installation and deployment of ZENworks a success.
We thank you for purchasing this book and hope that it is useful to you.
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