"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book." John Paul Vice President, American Heart Association William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.
Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.
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About the Author
Dr William C. Byham is President and founder of Development Dimensions International (DDI), a world-leader in human resource training and development. An internationally-known educator, consultant and trainer, Dr Byham has authored more than 100 articles, papers and books.
--This text refers to an out of print or unavailable edition of this title.
WILLIAM C. BYHAM, Ph.D. is Chairman and CEO of Development Dimensions International (DDI), a leading-edge Human Resources consultancy that specializes in the identification and development of leadership talent. He co-founded DDI in 1970, and has worked with hundreds of the world's largest organizations relative to executive assessment, executive development, and succession management. His work on executive succession has been featured in Fortune, the Los Angeles Times, and many other leading publications. Byham is co-author of Zapp! The Lightning of Empowerment, a groundbreaking book on empowerment that has sold more than 4.5 million copies since its 1988 publication. He has co-authored 18 other books, including seminal books on the assessment center method, which established the effectiveness of assessment centers as a method of executive selection and development-needs diagnosis. His best-selling business book HeroZ:Empower Yourself, Your Co-Workers, and Your Company offers step-by-step techniques for making meaningful decisions, measuring progress, and working effectively in teams.AUDREY B. SMITH, Ph.D. is consulting vice president of the Staffing and Assessment Consulting group and Executive Succession Management group at DDI. In this role, she directs the activities of consulting teams that deliver executive development and succession management consulting services and leadership assessment center technology. Her work has focused on the design, implementation, and validation of Acceleration Pool systems; selection systems, including executive team reengineering applications; development assessment; and executive coaching. She has worked with many clients throughout the world, including General Motors, Northern Telecom, BMW, PPG Industries, the U.S. Postal Service, Steelcase, Whirlpool, the United Nations, United Airlines, Toyota, and Unisys Corporation. Before joining DDI, Dr. Smith worked for Rockwell International as a training and management development specialist. MATTHEW J. PAESE, Ph.D. is manager and practice leader of DDI's Executive Development practice and is responsible for designing executive coaching, selection, development, and succession management systems that align with clients' strategic objectives. He has designed executive selection and development systems for General Motors, Steelcase, and Cisco Systems; and has consulted on executive succession throughout the pharmaceutical, health care, manufacturing, financial, and service industries. He formerly served as an internal HR consultant for the Anheuser-Busch Companies.
Many people fail to focus on whether or not their message is received. More effective people focus on whether the message is received as they attempt to improve communications so their company can be more successful. ZAPP! also focuses on WHAT message is received. As the book shows, a perceived message can be dispiriting or empowering.
I liked the fact that the book spent as much time on explaining about bad communications as it did on good ones. That is a great way to help people improve.
The only thing I did not like about the book was that the end led into a sales pitch for consulting rather than tips for how to pursue this on your own. It seemed out of keeping in a book about empowerment. Skip the last 2 pages, and you will be left with a better taste in your mouth.
Buy, read, think about, apply, and share this book and the lessons above with your colleagues. That will help you get heart-warming results to go with the heart-warming feeling that reading this book provides. Enjoy!
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Zapp! is a book that my company uses in the management training seminars we give to employees who are taking on management responsibilities for the first time. Lessons on empowerment are told through a fictional (even science fictional) story of managers at a large company coming to understand why their organization is so disfunctional. The story, although initially pretty hokey, serves nicely as a landscape upon which to illustrate extremes of highly successful and highly unsuccessful management techniques. The people on my team who have read it have learned quite a lot and are applying the learnings regularly. It is not at all uncomon for one of them to raise a concern over some a counter-productive management incident by describing the "Sapp!" that occured. And it is rewarding to hear one of them respond to a positive and empowering interaction by smiling and simply saying "Zapp!"
I highly recommend this book for people managers and leaders who want to build a healthy business organization based upon ownership and leadership.
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Written in the form of a fairy tale, this book provides situational examples of issues that greatly affect employee performance, attitude, and motivation. It's a quick easy read, one that details situations most readers have undoubtedly experienced at work. It's wacky, funny, enlightening and entertaining. Once you get zapped you'll remember just how simple empowerment and motivation can be, and have some tools to improve your organization.
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