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Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction [Paperback]

William Byham , Jeff Cox
4.4 out of 5 stars  See all reviews (63 customer reviews)

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Book Description

November 11, 1997
Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.

Frequently Bought Together

Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction + Heroz: Empower Yourself, Your Coworkers, Your Company + Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life
Price for all three: $38.66

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Editorial Reviews

From the Inside Flap

Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow. --This text refers to an out of print or unavailable edition of this title.

About the Author

Dr William C. Byham is President and founder of Development Dimensions International (DDI), a world-leader in human resource training and development. An internationally-known educator, consultant and trainer, Dr Byham has authored more than 100 articles, papers and books. --This text refers to an out of print or unavailable edition of this title.

Product Details

  • Paperback: 224 pages
  • Publisher: Ballantine Books; Revised edition (November 11, 1997)
  • Language: English
  • ISBN-10: 0449002829
  • ISBN-13: 978-0449002827
  • Product Dimensions: 4.9 x 0.5 x 8 inches
  • Shipping Weight: 3.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (63 customer reviews)
  • Amazon Best Sellers Rank: #25,148 in Books (See Top 100 in Books)

More About the Author

WILLIAM C. BYHAM, Ph.D. is Chairman and CEO of Development Dimensions International (DDI), a leading-edge Human Resources consultancy that specializes in the identification and development of leadership talent. He co-founded DDI in 1970, and has worked with hundreds of the world's largest organizations relative to executive assessment, executive development, and succession management. His work on executive succession has been featured in Fortune, the Los Angeles Times, and many other leading publications. Byham is co-author of Zapp! The Lightning of Empowerment, a groundbreaking book on empowerment that has sold more than 4.5 million copies since its 1988 publication. He has co-authored 18 other books, including seminal books on the assessment center method, which established the effectiveness of assessment centers as a method of executive selection and development-needs diagnosis. His best-selling business book HeroZ:Empower Yourself, Your Co-Workers, and Your Company offers step-by-step techniques for making meaningful decisions, measuring progress, and working effectively in teams.AUDREY B. SMITH, Ph.D. is consulting vice president of the Staffing and Assessment Consulting group and Executive Succession Management group at DDI. In this role, she directs the activities of consulting teams that deliver executive development and succession management consulting services and leadership assessment center technology. Her work has focused on the design, implementation, and validation of Acceleration Pool systems; selection systems, including executive team reengineering applications; development assessment; and executive coaching. She has worked with many clients throughout the world, including General Motors, Northern Telecom, BMW, PPG Industries, the U.S. Postal Service, Steelcase, Whirlpool, the United Nations, United Airlines, Toyota, and Unisys Corporation. Before joining DDI, Dr. Smith worked for Rockwell International as a training and management development specialist. MATTHEW J. PAESE, Ph.D. is manager and practice leader of DDI's Executive Development practice and is responsible for designing executive coaching, selection, development, and succession management systems that align with clients' strategic objectives. He has designed executive selection and development systems for General Motors, Steelcase, and Cisco Systems; and has consulted on executive succession throughout the pharmaceutical, health care, manufacturing, financial, and service industries. He formerly served as an internal HR consultant for the Anheuser-Busch Companies.

Customer Reviews

Unlike a lot of scholarly material, this book was an incredibly easy read. RM Ling  |  13 reviewers made a similar statement
It's highly recommended for clients of Battson Coaching who are first-time managers. Miriam Battson  |  12 reviewers made a similar statement
Most Helpful Customer Reviews
30 of 32 people found the following review helpful
5.0 out of 5 stars Communicate Better! April 19, 2000
Format:Paperback
Many people fail to focus on whether or not their message is received. More effective people focus on whether the message is received as they attempt to improve communications so their company can be more successful. ZAPP! also focuses on WHAT message is received. As the book shows, a perceived message can be dispiriting or empowering.

I liked the fact that the book spent as much time on explaining about bad communications as it did on good ones. That is a great way to help people improve.

The only thing I did not like about the book was that the end led into a sales pitch for consulting rather than tips for how to pursue this on your own. It seemed out of keeping in a book about empowerment. Skip the last 2 pages, and you will be left with a better taste in your mouth.

Buy, read, think about, apply, and share this book and the lessons above with your colleagues. That will help you get heart-warming results to go with the heart-warming feeling that reading this book provides. Enjoy!

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10 of 10 people found the following review helpful
Format:Paperback|Amazon Verified Purchase
Zapp! is a book that my company uses in the management training seminars we give to employees who are taking on management responsibilities for the first time. Lessons on empowerment are told through a fictional (even science fictional) story of managers at a large company coming to understand why their organization is so disfunctional. The story, although initially pretty hokey, serves nicely as a landscape upon which to illustrate extremes of highly successful and highly unsuccessful management techniques. The people on my team who have read it have learned quite a lot and are applying the learnings regularly. It is not at all uncomon for one of them to raise a concern over some a counter-productive management incident by describing the "Sapp!" that occured. And it is rewarding to hear one of them respond to a positive and empowering interaction by smiling and simply saying "Zapp!"

I highly recommend this book for people managers and leaders who want to build a healthy business organization based upon ownership and leadership.
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8 of 8 people found the following review helpful
5.0 out of 5 stars A spoon full of sugar helps the medicine go down February 14, 2000
Format:Paperback|Amazon Verified Purchase
Written in the form of a fairy tale, this book provides situational examples of issues that greatly affect employee performance, attitude, and motivation. It's a quick easy read, one that details situations most readers have undoubtedly experienced at work. It's wacky, funny, enlightening and entertaining. Once you get zapped you'll remember just how simple empowerment and motivation can be, and have some tools to improve your organization.
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Most Recent Customer Reviews
5.0 out of 5 stars Great Book
Unlike a lot of scholarly material, this book was an incredibly easy read. I would recommend it for any class or just for pleasure reading.
Published 2 months ago by RM Ling
5.0 out of 5 stars Zapp Teaching Managers to treat their underlings like human beings
This book is great now if only companies would make their managers read it. I had to read it for a class
Published 4 months ago by LyzaLynn Dealfinder Extradinaire
5.0 out of 5 stars I get it, again
This was one of two books I was asked to read. I enjoyed them both so much I bought copies for myself
Published 5 months ago by Valerie J. Darling
5.0 out of 5 stars zapp
on time and as advertised, good value and hard to find at this price, all around good purchase, easy to use
Published 5 months ago by Fairlane500
5.0 out of 5 stars An oldie but a goodie!
I first read Zapp! back in the late 1980's but reread it periodically to recharge myself. I buy a lot of new copies of Zapp! Read more
Published 6 months ago by RussHerman
5.0 out of 5 stars Good entry level Mngt Book
This is a good book for providing entry level management some ideas on maintaining high performance work environments. It's easy reading and most will take something out of it.
Published 6 months ago by S. Watson
5.0 out of 5 stars ZAPP! The Lightning of Empowerment: How to Improve Productivity,...
The title covers it all! Its difficult to put it down once started. The rudiments on human behavior in work place and what it takes to put some drive into a workforce is captured... Read more
Published 15 months ago by Jenkins
5.0 out of 5 stars Very Good
One of the best books of its kind. Easy to read and understand. Can be used by a CEO or a front line employee. Both can benefit.
Published 17 months ago by ML
5.0 out of 5 stars How can Zaap! may help you?
This book is about how to built better companies or teams by empowering people. The authors present strategies that you can readily implement. Read more
Published 17 months ago by ECarson
3.0 out of 5 stars The Parable of Going against the Current.
I cringe when I read these sort of books because in my mind managers should be more literate than the target audience would imply. Read more
Published on May 3, 2011 by Junglies
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