Customer Reviews

Zapping Conflict in the Health Care Workplace

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Zapping Conflict In the Health Care Workplace by author, consultant, research, spokesperson and international speaker Judith Brilles is an exhaustively researched, accessibly written, informationally practical guide for workers and employers on a spectrum of health care issues focused upon the importance of preserving a well-regulated workplace when people's lives are at stake every day. Individual chapters instructionally address positive means for handling conflict between employees, the straight scoop on workplace sabotage and how to deal with it, advice on generational differences, and much, much more. Highly recommended for non-specialist general readers with an interest in health care workplace issues, policies, and concerns, as well as offering specifically useable advice for workplaces beyond the field of health care, Zapping Conflict In The Health Care Workplace is a welcome and invaluable addition to personal, professional, corporate, and community library Health & Medicine reference collections.

If an organization is to be the "Employer of Choice" for nurses and other health professionals, reducing conflict and abusive behavior needs to be paramount. Dr. Briles not only documents the problem but provides a detailed guide to awareness, prevention, resolution of conflict and sabotage, and ultimately, to the empowerment of all who work in health care. For the healthcare organization, this effort will pay off by keeping (satisfied) employees and attracting new ones too? Zapping Conflict in the Health Care Workplace is a must read for any healthcare professional.

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I have read many of this author's books and they are all so enlightening. For this book, it didn't matter that I'm not in the health care business, learning how to handle conflict is a universal need for small offices to large corporations. This should be required reading for all businesses.

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