15 of 15 people found the following review helpful:
5.0 out of 5 stars
Totally Outstanding Binoculars, July 15, 2006
This review is from: Zeiss 8x42 T* FL Victory, Water Proof Roof Prism Binocular with 7.7 Degree Angle of View, U.S.A. (Electronics)
I've had these binoculars for more than six years. They are totally outstanding.They are supremely bright, sharp and are fast focusing. They have a wide field of view and feel great in the hand. I birded with them for hundreds and hundreds of hours in all kinds of conditions. They've traveled from the heat and dust of East Africa to the humidity of Central America. Two years ago, during the Christmas Bird Count, I changed my clothes twice while birding in pouring rain. The binocular's seal held tight while exposed to hours of torrential downpours. They are expensive but the quality of these binoculars makes them worth the cost. One day I found that I had dented one of the binocular tubes on the end. Although it didn't affect the view, I didn't like how it looked. I sent them back to Zeiss for repair, expecting to pay. They repaired them free! I was very happy with the service.
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29 of 33 people found the following review helpful:
1.0 out of 5 stars
Love's Victory Lost, July 26, 2007
This review is from: Zeiss 8x42 T* FL Victory, Water Proof Roof Prism Binocular with 7.7 Degree Angle of View, U.S.A. (Electronics)
Zeiss quality and performance are legendary, so it was with confidence and enthusiasm that I purchased a pair of Zeiss Victory FL 8x42 binoculars. On the first outing the right-side "adaptive lockable eyecup" malfunctioned in its plastic track, so that the two eyepieces could not be adjusted uniformly. The quick fix shown in the owner's manual failed to remedy the problem, so in May the binoculars were shipped back to Zeiss for repair.
After a few weeks without hearing from them, I e-mailed an inquiry to Zeiss customer service. A second letter motivated customer service to pass the request on to the service department, who subsequently informed me that repairs had been made under warranty and that the binoculars had promptly been delivered to my business address by a third party carrier a month earlier. One of my employees had signed a "final attempt failed" delivery notification slip and that was interpreted by Zeiss to be a confirmation of delivery. Having been told by the delivery service that the package might have been returned to the sender, he called the Zeiss service department to resolve the matter. In that conversation, my employee felt that he was being accused of dishonesty or theft.
Many, many calls over ensuing weeks to the delivery service and to Zeiss customer service as well as their technical service representative have produced no result in locating my binoculars or replacing them. For their part, the delivery service acknowledges loss of the shipment and asserts that Zeiss has since been reimbursed for the value of the product. Today, more than two months after sending my binoculars, I received the first return call from a representative of the Zeiss customer service department. Nothing new was offered. The representative stated that this is not a customer service issue, then once again passed the buck to the service department and to a nameless supervisor who is "expected to be back in the office on Monday."
As an intensely loyal customer who has purchased Zeiss optics out of brand loyalty and confidence in the company for almost 40 years, I am dumbfounded that they are capable of producing such a flimsy product and that Zeiss AG could sanction such negligent, even accusatorial, customer service. More than a pair of binoculars has been lost--I've lost an old friend.
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4 of 4 people found the following review helpful:
5.0 out of 5 stars
Crystal clear, ultra bright, August 19, 2009
This review is from: Zeiss 8x42 T* FL Victory, Water Proof Roof Prism Binocular with 7.7 Degree Angle of View, U.S.A. (Electronics)
These binoculars offer excellent mechanics, superior tactile feel and the cleanest view available. Having owned Leica Ultravids, Nikon LXL's and Minox HG's the Zeiss Victory FL series offer razor sharp clarity, minimal color distortion and glare as well as an amazing field of view. The well balanced polymer frame provides tireless carrying and handling.
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