Customer Reviews

Zen Deluxe Stainless-Steel Water Cooler

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

They had these at costco so I picked one up. The first one was defective (no hot water) so I had to lug it back to the store for a new one. The next one made the water taste funny. Just a little weird at first but would get stronger and stronger as days went by.

When I took it apart, I noticed there was what I later found out to be vaseline smothered around the heating coils. I smelled it and realized that this is what I was tasting. This part is not supposed to be in contact with the drinking water, but the seals must be bad, because no matter how much I cleaned the water basin and tighted the lug nuts, the water would eventually taste like vaseline again.

A few calls were made to the customer support center each time but they just read you the instructions and don't know anything else.

I'd give this product ZERO stars if that was an option. I picked up one of these at Sam's Club about five months ago and I couldn't be more disappointed. The dispensing mechanism for the cold water is made of soft plastic, so the bottled water your paying good money for ends up tasting toxic by the time you dispense it. It tastes lie you're drinking liquid plastic. What's the point in making a cooler that makes your water taste so bad that it is undrinkable? The company's response to all of this is that the plastic taste will go away eventually. After nearly six months of use it is still as awful tasting as day one. Stay away from Addi and Addico coolers and find one with a ceramic or stainless steel dispensing reservoir.

I have used one of these coolers for many years (it was purchased from Costco) and the performance and taste have been excellent! In looking for this item, I have seen that many Chinese manufacturers make copies of this model and I have read that their use of poor plastic components can affect the taste of the water.