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by Zendesk
Platform: Android Rated: Guidance Suggested
3.8 out of 5 stars  See all reviews (6 customer reviews)

Price: FREE
Sold by: Amazon Digital Services, Inc.
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Latest Updates

What's new in version
  • What's fixed:
  • We have adressed an issue where ticket creation and updating was not possible when ticket type was task and a due date was set.

Product Details

  • ASIN: B007ET369C
  • Release Date: February 28, 2012
  • Rated: Guidance Suggested This app may include dynamic content. What's this?
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #46,833 Free in Appstore for Android (See Top 100 Free in Appstore for Android)
  •  Would you like to give feedback on images?.

Product Features

  • Access all your support ticket views
  • View all support ticket events and notifications
  • See a real-time list of activity on your tickets
  • Search support tickets and knowledge base articles
  • View and update comments, CCs, tags, and ticket fields
  • Get push notifications on ticket updates
  • Apply predefined responses, or macros, to tickets containing frequently asked questions
  • Easily bookmark a ticket for future reference
  • Upload and view attachments on tickets
  • Take a photo and attach it to a ticket

Product Description

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Technical Details

  • Size: 3.4MB
  • Version:
  • Developed By: Zendesk
  • Application Permissions: (Help me understand what permissions mean)
    • Read only access to device state
    • Get notified that the operating system has finished booting
    • Required to be able to access the camera device
    • Open network sockets
    • Write to external storage
    • Access the vibration feature
    • Access the list of accounts in the Accounts Service
    • Access information about networks
    • PowerManager WakeLocks to keep processor from sleeping or screen from dimming
    • Allows an application to receive messages via Google Cloud Messaging
  • Minimum Operating System: Android 2.3
  • Approximate Download Time: Less than 30 seconds

Customer Reviews

3.8 out of 5 stars
3.8 out of 5 stars
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful
1.0 out of 5 stars worst mobile version ever July 19, 2013
By Ddave
Verified Purchase
It is sad how limited this app is compared with the ios version. You cant even add / edit the subject line on tickets. No problem / incident linking or visibility. Really, zendesk needs to bring this app up to speed with its ios apps.
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3.0 out of 5 stars BlackBerry Z10 June 22, 2014
Verified Purchase
Ineed this app to work with my BB z10, and this we have been waiting for for so long..... please
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5.0 out of 5 stars What you need August 22, 2013
Verified Purchase
If you're looking for a nice, customizable CRM package, you can't beat this one, especially the starter package. We've used it for several years now, nice interface!
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