Customer Reviews

Zenith P42W34 42 16:9 EDTV Plasma Flat-Panel TV

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1 star:		(5)

 

 

Very happy with this product for the first two months, after that inverted color vertical lines appeared and multiplied across the screen. We have been contacting Zenith for four months and still do not have a working television or refund of money. This TV was a complete waste of $2,000.00 and I would not recommend any Zenith products to anyone. Thanks to Zenith, I got to watch the Super Bowl on a 15" CRT monitor, despite investing a significant amount of money in a plasma television.

I paid $2,500 for this set at Best Buy and within 8 months starting to have problems. By the 10th month total outage. Best buy is trying to get us a new set but As I can see other people have had the same problem. Buy a different brand.

Compared with panasonic and went with the Zenith name as all other points were comparable. At 7 months I am experiencing digital break up when utilizing component 1 input for HD. Looks like bright stars all across screen, under warranty and seeking help, I am not sure how much I will get. Wish I would have bought the Panasonic.

After about 2 months of using this 42" Plasma the entire left side of inputs failed, and all the other inputs were working with the same distiortion everyone else has stated they had, as well as, audio noise like hissing. Called Zenith and they stated they were going to send such and such company out which they did indeed do. However, when the local tv repairman came out he stated right away "Another Zenith plasma problem!!!". I went to ask was it the same type of problem with this specific tv, and he immediately stated yes, and that he had fixed 4 or 5 already before mine. He stated that everytime Zenith has told him to replace the inputs and do such and such to the video board. He further went to state he could guarantee me that he would be back again, and again for this same problem as it never seems to fix the problem permanently just for a few months. He left stating he had to wait to receive the part and would come back within the next 4-5 days. 3 weeks later he arrives back (after 3 phone calls to him, and 2 to Zenith who was refusing to pay him for a second trip which was why he never came back before and never let us know untuil we actually spoke to him ourselves) and repairs the video problem, but the audio problem persists, and he leaves to return again. He come sback just a few days later, and fixes the audio hissing. There's more...

3 months later (right now 11/25/05) Bright stars flashing across the screen no matter what input being used, and has been going on for about 4 days non-stop on DVDs, DirecTv, anything and everything has the bright digital stars flashing across the screen. NO HELP AT ALL FROM ZENITH AS OF YET FOR THE SAME TYPE OF PROBLEM YET AGAIN!!!!!!!

Thankfully, we chose a different model the day we and another couple were out shopping for screens for the den. However our friends chose the Zenith and have been miserable 4 repair calls and counting as last I heard. I was just bored and decided to check on the unit and found the reviews you guys left.
It sounds to me like its well past time for a Civil Suite to me, have them either do a complete refund or replacement of unit with another model. I had something similar going on with a Toshiba Satellite Pro 6100 Laptop which they are now making amends for. I just wish that they would not bother with a dozen options of what to do when they make the process, and just say heres your money back or a new laptop PERIOD lol. But I am old enough to know wishes are usually a waste of time that could be spent making them come true.