Customer Reviews

Zenith XBR413 DVD Player/Recorder and VCR Combo

5 star:		(0)
4 star:		(2)
3 star:		(0)
2 star:		(2)
1 star:		(3)

 

 

We had tons of old home videos which were deteriorating rapidly. After doing a lot of research, we bought the Zenith XBR413. It is fairly easy to use and the end product is great. The DVD's we have produced play beautifully on our other DVD players AND the computer. Just make sure you use the right DVD media as stated in the product specs. It also works in reverse, copying your homemade DVD's to videotape for those family members that do not have access to a DVD player. My only complaint is that the process of adding a title to the DVD takes a little time as it is done with the assistance of your remote by selecting the letters for your title from the onscreen alphabet.

I bought this and had trouble at first making the dvd's play on my other dvd players and computer. I then realized( thru 24 hour tech support) that I didnt finalize it correctly and now they work on all my dvd players and comp[uters . My complaint was they didnt all finalize easily. Some did, others had trouble so I returned it, as tech support said my player was defective. But I think if you got one that worked well and finalized correctly, it is a fabulous and reasonably priced item to have for burning old home videos and kids video.

I bought this item with the Best Buy Performance Service Plan (PSP). I was told that if I had problems with the unit, I could bring it back to be repaired or replaced FOR FREE as part of the PSP! Well, you guessed it... I had problems. I brought it in because it would not play VCR tapes. My main reason for purchasing this item was to convert VCR tapes to DVD. I reluctantly let BEST BUY ship my item to their service Center. They called within one month to say my XBR413 was repaired and ready for me to pick up. Against my better judgement, I simply picked it up at the BEST BUY store WITHOUT asking the "Geek Oncall" to verify that it played tapes properly. When I got home... YOU GUESSED IT... It would not play tapes SURPRIZE!! I then drove BACK TO BEST BUY, and spent MORE time AGAIN waiting for the Manager to tell me that he wanted to send it out again. I let 'em do it again (against my better judgement). That was today (2/19/05). I'm hoping at this point that they just can't fix it, and I hope they will refund my money! I'll demand it next time. This product is a dud, and should be smashed on the floor of the store in front of everyone! Stay tuned for the next update.

This dvd burner has not worked sense the day i bought it.

When i contacted support, i was told that they knew there was a problem and they sent me a disc to install that they said would fix it. It did not fix it. I have not been able to get any help sense then... and now they tell me that my warranty is up.

I will never buy another zenith product again.

I wish i had taken the burner back to best buy instead of trusting zenith support.

We bought this a year ago and all was ok until now. I have some DVDs that I have played in this before and now they won't play. The audio plays but not the video. The disk plays on other machines so it's ok. I called Zenith but they couldn't help me.

My boyfriend got me this for my birthday about a year ago and I loved it at first. Now it freezes and ultimately shuts off every 2-10 minutes for both the VCR and DVD player. I've reset it, unplugged it, tried different media but after doing some research there are plenty of people with this problem. I'm so frustrated because I will have to pay a fortune to pack and ship it to get it fixed and in my opinion it should work perfectly since it's still practically new!!! I know he paid a lot for it and it's dissapointing that such a great gift idea didn't last. I can't decide whether to pay $75 just to SEE if they can fix it or buy a similar item from a different manufacturer. I'd stay away from this one. If there were a zero stars option that's what it would've gotten.

This product was easy to use, but the DVD's I created would only play on the Zenith product! It doesn't work on computers and other DVD players