I really wanted to like this product - it's very cool to be able to integrate my HR with my Android phone & use SportsTrackLive to monitor my pace & distance, and to have my heart rate announced to me every X seconds while I'm running so I know just how I'm doing, all while listening to tunes on Pandora.
So, that's great and all, but very frequently after a half hour or so, the Zephyr will tell me that my heart rate has dropped way down - for example, from 160 to 80. It's so irritating and makes me completely lose focus on my run when I hear the thing announce such a low heart rate. It'll often happen during a very difficult part of the run when I'm really pushing myself, so it's especially distracting when I know my HR has got to be getting close to the max and the thing tells me it's at 80. I end up slowing way down and futzing with the unit, re-positioning the strap, unsnapping and resnapping the module, etc. Sometimes the HR will get back to normal again, but it's typically a bit messed up from that point on.
I've followed all of the suggestions that are on the Zephyr web site, including wetting the strap, making sure it's tight enough, and positioned high enough. I've also had several different phones in the time I've owned the Zephyr HXM, and this problem is consistent across all of them. I believe that the problem is happening after I've worked up a good sweat - it seems to mess things up when it gets too wet. Another reviewer, "S. Cronin", had this same problem, so it's not unique to me.
I have sent 4 emails to support over the past several months, and they haven't answered a single one. I posted on their forum and this has not been answered either. I believe they're ignoring me because they know that this issue has no solution. Either that or they just don't care to answer emails from their customers. Either way, it's not a good sign that the company won't take the time to answer a customer who is having issues.
I finally got so fed up with it that I went out and bought a Garmin 610 with HR monitor, abandoning the tracking-runs-using-my-phone concept altogether. The Garmin is working great. The HR readings have all been accurate with no sudden drop-outs. I do miss having the voice cues, but I'm willing to sacrifice them in the interest of accuracy. I'll just have to get used to looking at my wrist for HR data.
I recommend staying far away from this product. For me, I think it's done more harm than good - it is incredibly distracting having an inaccurate HR announced to you, especially when it happens when you're really exerting yourself. There are a bunch of positive reviews out here, and I can't say why they haven't seen the issues that I have, but there are also several negative reviews. Maybe myself and the other negative reviewers just have a faulty units. If that's the case, I still can't get through to anybody at the company to replace it, and at this point I don't even care to. Maybe my HR runs higher than the people who don't have issues, and it's confusing the unit & causing the bad data. Who knows - all I know is I can't get through to anybody to troubleshoot it, I've completely given up on the HXM and the Zephyr company in general, and will be tossing this one in the trash heap. It was a complete waste of time & money. My advice is to stay far, far away from this one. Maybe the bluetooth HRM from Polar is better......
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**UPDATE 7/21/11: I finally heard from Zephyr. They never did answer any of my emails to the support address, but I decided to give it one last try and sent an email to the address they give for requesting an RMA# to return a unit. I received instructions on how to return it, and they will be sending me a new one. Hopefully the new one doesn't have the issues that my original did. So, I'm glad that I finally heard from them and that they're willing to replace the unit, but the whole lack of answering any of the emails to support, or to the two individual addresses that I had tracked down still leaves me with a sour taste in my mouth... I can't say for sure if the new one will have the issues that the old one had, but I'll post my findings and will modify the review accordingly.