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Zingerman's Guide to Giving Great Service Hardcover – December 1, 2004
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Top Customer Reviews
Zingerman's is a hugely popular place to go and when you come to visit this area, that's where you go! It's always packed, the service is impeccable, and the experience is always positive for the customers. Nobody ever has anything bad to say about it. So, it makes sense that Weinzweig, the engine behind this fabulous institution, would be sought-after training on customer service.
Though I found the book itself to be a little slow going, the message is one that I think is right on the money. You can't deny him the credit for taking his 1,300-square-feet deli and growing it into this huge business - without turning it into a chain and remaining solely in Ann Arbor! This is an incredible story and there is something there. Anyone interested in learning more about how a small company can accomplish extraordinary things will really enjoy this book.
The book could have benefited from some more specific examples - service stories, if you will - but Weinzwig did provide very specific and practical advice on how to deliver better service. The book teaches the keys to better in-person experiences with your clients and that can be useful in all industries. The tips even drill down to such basics as how to be polite, how close to stand to someone when speaking with them in different service situations, and how to answer the phone professionally.Read more ›
After reading this book, I can see exactly where other businesses fail -- lack of eye contact, slow service, not being open to suggestions.
I hope Zingerman's comes to Boston (where I live now), and I hope all the business in my area, buy and read this book.
Over the years, the Deli has done ever more interesting things. Making its own bread, improving the meats and cheeses as well the best of the world's artisan vinegars and olive oils. What was once just the Deli has grown into a community of businesses. You can read all about them and all they offer at [...]
This book tells the story of one of the three Zingerman's bottom lines (Great Food, Great Service, Great Finance) and how it relates to the other two. If you are interested in business and how it works this is a fascinating book because the story it tells is so clear that it is a wonder so many miss it. The answer has something to do with the fact that this is not a recipe book about how to do this and that with a pinch of something else to succeed. This is very much a book of principles, beliefs, and how they translate into action. Ari and Paul declare affirmatively that the experience their companies provide for their employees is the kind of experience their employees will provide the customers.
How many businesses are willing to live up to that? I wish more would.
If you have ever been to a Zingerman's company you likely had a great time. While the food was great, just being there was even better. If you have gone enough times, you probably experienced a time where something didn't go as well as you had hoped. Maybe it was a terrible experience.Read more ›
Most Recent Customer Reviews
This IS the go-to book for CUSTOMER EXPEREINCE. If you want your business to go to a new level and create loyal "Fan" customers, read this now!Published 6 months ago by Craig Copeland
Simple approach to great customer service and yet to paraphrase Doyle Brunson's approach to Texas Holdem, "Great customer service takes a few minutes to learn; but a lifetime... Read morePublished 23 months ago by Marcella, the Cheesemonger
This guide gave me inspiration and a clear plan for the real success in my company. This book and it's filosofy is a great treasure.Published 23 months ago by Javier Garcia
This book is almost as good as the sandwiches they make! Almost. The food at Zingerman's Deli is 5 stars. Do yourself a favor and get their mail-order catalog for a real treat!Published on January 14, 2014 by William J. Sohn
Really creative, practical and efficient. Ari practices what he preaches; had him act as a busboy once at his Roadhouse and would never had known it, but for seeing his photo in a... Read morePublished on February 23, 2013 by Rick C.
Read this book from the library and needed it for my business. A great book for helping with customer service.Published on December 25, 2012 by A. Wich
Bought this book for my dad, a small business owner. He loves reading books about successful businesses, and good customer service, so this book seemed perfect. He loved it! Read morePublished on December 10, 2012 by M Haight
All I have to say is that this book teaches all there is to know about customer service: the customer is your business. Read morePublished on December 2, 2012 by doc