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Simple approach to great customer service and yet to paraphrase Doyle Brunson's approach to Texas Holdem, "Great customer service takes a few minutes to learn; but a lifetime... Read morePublished 6 months ago by Marcella, the Cheesemonger
This guide gave me inspiration and a clear plan for the real success in my company. This book and it's filosofy is a great treasure.Published 6 months ago by Javier Garcia
This book is almost as good as the sandwiches they make! Almost. The food at Zingerman's Deli is 5 stars. Do yourself a favor and get their mail-order catalog for a real treat!Published 8 months ago by William J. Sohn
Really creative, practical and efficient. Ari practices what he preaches; had him act as a busboy once at his Roadhouse and would never had known it, but for seeing his photo in a... Read morePublished 19 months ago by Rick C.
Read this book from the library and needed it for my business. A great book for helping with customer service.Published 21 months ago by A. Wich
Bought this book for my dad, a small business owner. He loves reading books about successful businesses, and good customer service, so this book seemed perfect. He loved it! Read morePublished 21 months ago by Michelle Haight
All I have to say is that this book teaches all there is to know about customer service: the customer is your business. Read morePublished 21 months ago by doc
I think this book was a worth while read and offered great tips and insights into customer service. I have worked in retail before and many of his examples and solutions are... Read morePublished 24 months ago by Nick