Customer Reviews

Zoo Med ReptiCare Ceramic Heat Emitter 250w

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(1)

 

 

I bought this heater from Global Pets through Amazon on the 7th of December and it got to me on the 17th. I installed it and made sure that it was working and forgot about it and let it do it's thing, i.e. warming my snake. On the 28th of December I noticed that my snake wasn't acting normally and I found that the heater had stopped working. I emailed Global Pets and got a reply back the next day stating that I would have to take my problem up with the manufacturer. I read Global Pets return policy and it clearly states that if an item is defective then it should be returned within 30 days and the costs including shipping would be refunded. I called them and pointed out their return policy but the rep just kept saying that I had to take it up with the manufacturer. I asked him directly many times, "Are you refusing to take care of this product?" and he didn't answer me but just kept repeating, "You have to take it up with the manufacturer." Global Pets does not stand behind their products that they sell and, apparently, their return policy is totally false.

Products sometimes are defective and I don't hold Zoo Med responsible for this problem. This heater was defective but the next one works just fine. I DO, however, encourage everyone to be VERY wary about buying from Global Pets. I will not buy from them again and I encourage you to not buy from them as well.

I ended u p filing a claim with Amazon and, of course, Amazon took care of the problem AND, they took care of it quickly, within five days.

Thanks very much to Amazon!!! and BOO...HISS...to the evil Global Pets.

I am using t his to keep the cockpit of my hangered plane warm in the winter... It is just the right amount of heat without getting too hot... It seems well made and I like that it was UL approved..

This product (which the company discontinued for a reason) stopped working a month after I bought it. These ceramic heat emitters either work or they dont. I have bought several others, and had others break on me. WORTHLESS.