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14 of 15 people found the following review helpful
Warning- 7-8 WEEKS For In-Warranty Service (Terrible Support)
on September 18, 2013
The thumbwheel on my recorder began to lock up whenever I moved it up with less than 3 days of use. I was on vacation so I could not return it to Amazon, as I shipped all my audio and video gear ahead and back by ground services.
When I got home, I got an RA number from the Zoom service representative, which is Samson Tech of Hauppage NY.
The person giving me the RA number stated the MINIMUM turn-around time is 7-8 weeks. (over 2 months with shipping)
I am going to see if my credit card company has a perk to replace this broken unit. 2 months for a $180 piece of consumer gear is terrible support.