Most Helpful Customer Reviews
9 of 10 people found the following review helpful:
5.0 out of 5 stars
Stylish and functional office chair, April 10, 2009
I bought this chair several days ago and am sitting in it right now. It is stylish and comfortable. The controls are fairly spartan (recline and height adjustment only), but for a $220 chair (free shipping from Amazon), this chair suits all my needs and I am quite happy with it. The chair comes unassembled, but only took me about 15 minutes to assemble using the simple 1 page of instructions.
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10 of 12 people found the following review helpful:
3.0 out of 5 stars
Nice chair, terrible packaging, delivery, and customer service, March 15, 2010
I ordered three of these. One came in a completely destroyed package. The hardware the support post were missing-it must have fallen out of the gaping holes in the cardboard. It looked like the thing had been dropped out of the back of a truck and bounced into a pond. I called the Zuo, leave numerous messages, never get a call back, finally get someone, and was told they wouldn't handle it over the phone; I had to email them. So I email, with no receipt or anything indicating they received it, and wait. I call again a few days later. We don't have your email. I email again, call immediately to ensure it's been received (what's with the email thing anyway; don't most companies have a contact form with an immediate confirmation email with a tracking number?). Finally I get the hardware in the mail, three no cover for the post. Whatever; I'm so sick of it all I'll live with the bare post. The second one finally arrives and the box looks just as bad, but luckily everything was in this one. I cancelled the order for the third chair. It's too bad since the chair is very comfortable-you can lie back in it and fall asleep. The wheels are a pain to get into the legs-I almost broke a couple. Other than that, simple to put together.
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3 of 3 people found the following review helpful:
1.0 out of 5 stars
bad packaging, July 19, 2010
This review is from: Zuo Modern Eco Office Chair, Black (Kitchen)
I ordered this chair because I loved the style. When the box arrived the delivery man apologized about the box. He said he had never seen such poor packaging for someting so heavy! The flimsy box was literally destroyed. The vinyl on the chair was a really bad imitation of leather and scratched all over like a cat had been in the box with it. Plus I received two left arm rests! Don't order this chair untill the company does a better job on packaging and shipping!
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