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80 of 85 people found the following review helpful
on February 7, 2013
Bought this direct from CenturyLink. Wired is OK, but wireless is a nightmare. I saw the bit about choosing a channel rather than letting it automatically select. I chose many channels and many security settings. I could make two or three wireless devices work at one time but never all four. This has never been a problem before. I called CenturyLink, and they said they couldn't help me set up the wireless devices. They could only confirm that the wireless was "green light" on their system. Yikes. Appreciate any suggestions for a replacement.

Update: I did update the firmware as some reviewers here suggested and that has resolved the wireless issues. Note: CenturyLink Tech support made NO mention of firmware. I still get awful quality of service based on ping and jitter times, but that is likely an issue with CeunturyLink. I upgraded my score from one star, but I have to ding the company. The first thing the instructions should tell you to do after connecting should be to check for a firmware update! This was a huge time sink, and it shouldn't have been.
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17 of 18 people found the following review helpful
on September 27, 2013
It can work great, but usually doesn't. More then half of the time the wifi will slow down to an absolute crawl. And it will periodically just disconnect my wireless devices. Very frustrating! Looks like I am not the only one having this problem either.

Switched back to my almost 10 year old G router and it works WAY better then this one.
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15 of 16 people found the following review helpful
on August 9, 2013
I got Centurylink DSL in AZ about a year and a half ago. NO PROBLEMS, that is, using the older style Actiontec modem and NOT the Zyxel PK50001Z. Ordered DSL from CL at another location and got the PK5001Z and have had nothing but trouble. Worst part is, the techs at CL are totally clueless about what a piece of junk this modem really is. Or maybe they know it but just aren't admitting it. It will only accept one device-so far, it's been impossible to have more than one device connected to the internet. I can connect fine wirelessly with just one device. But when I connected via ethernet to download and upgrade the firmware, the modem won't recognize my laptop. CL is sending a new one, but I have little faith this will solve the problem. What a horrible way to treat loyal customers.
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23 of 27 people found the following review helpful
on August 14, 2013
This is a terrible, terrible modem. Port forwarding is a pain in the butt, and most of the time it does not forward correctly. Each port forwarded will have to be done separately if they are not consecutive ports and you must save settings between each port added. It takes far too long to do if you need to forward several non consecutive ports. As if that werent bad enough, it doesnt actually open the ports.

I eventually had to bridge this modem and run everything through my Linksys WRT54 old as dirt workhorse router.

This modem is a great example of everything wrong with CenturyLink- Nice and shiny, but doesnt work worth a crap!
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19 of 23 people found the following review helpful
on February 12, 2013
I picked this thing up about a week ago from my local CenturyLink store.

At first I had a small issue with it being on the wrong channel so it would not take the information I was giving it but it was easily fixed over the phone with a CenturyLink rep. I got all the info I needed off of the back of the modem/router and input the info to make the wireless connection. Just put in the info as you're asked for it when it prompts you to and you should not have any issues. It will walk you through a few steps asking for different codes and whatnot. All that information is on the router/modem's bottom side.

The main reason for picking this up was that my PS3/Xbox 360 and PC NAT setting was set to strict and no matter what I did I could not change it. This fixed my problem right off the bat. I was getting great speeds and was good to go....BUT then i started getting these disconnects while gaming. It would be about every 15 minutes and it would disconnect me for just a few seconds. Anyway after some research I found out that you have to update the firmware. I did that and I was good to go...no more disconnects at all. Running great!

TIPS:

1) You have to upgrade the router/modem's firmware. It's really easy, you just download it and double click on it and go through the steps. Very easy....

Here is the link for the latest firmware.

[...]

2) IF you're having an issue connecting make a quick call to a CenturyLink rep and tell them you think the problem is that it's set to the wrong channel.

3) You will receive a few different codes off the bottom of your modem/router and not everything you connect to it wirelessly will take same one. For example my wife's laptop did not take the same code to connect as my PS3, 360 and cell phone. So if the first code you try does not work try one of the others.

It might sound like a pain I the butt, but it's really not. Works great...just requires a firmware update.

Good luck and take care.
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16 of 19 people found the following review helpful
on December 5, 2012
Of all the modems I've ever used this one is a challenge. The Ethernet side of it is great. It trains up and runs well. The internet comes right up. The wireless side is another story. Of the three wireless devices in this house only one would connect. I disabled the WPS and run only WPA. Double and triple checked the security phrase. Still can't connect wirelessly. Checked the power level and verified the security phrase in the modem GUI. Everything was correct. Refreshing the adapters doesn't do a thing. Changing the channel select from "auto" to other channels helped. I finally got everything connected. It appears that something about the auto channel select isn't right. I hope there's a firmware upgrade to fix this.Once I made the channel change it's been fine.
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18 of 22 people found the following review helpful
on November 3, 2012
I recently "upgraded" to the PK5001Z and have had nothing but issues with it, especially when it comes to gaming. This router is notorious for packet loss which will cause you to be disconnected from servers and unable to join them for anti-cheating/security reasons. I had to manually set the radio channel in order for the wireless to run properly and have spent countless hours just to make this thing useful. DO NOT BUY!
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5 of 5 people found the following review helpful
on August 27, 2014
Worst router ever. This is both your modem and router all-in-one… something I personally don’t like, but it’s the only box Century Link rents to customers. Single channel wi-fi is so outdated. I noticed this router kept power cycling and rebooting itself 2, 3… sometimes even 4 or 5 times a day. I tried updating the firmware and it didn’t help.
I soon suspected the issue had to do w/ the wi-fi specifically… so I whipped out my other wi-fi router (from when I used to have high-speed cable) and bridged the Pk5001z. So in layman’s terms, I only use the Pk5001z as a modem, not a router. The Pk5001z is then hooked up to my own router, an $80 Netgear router. All my devices, whether hard-wired or via wi-fi, connect to the Netgear, not the Pk5001z. Ever since I created this setup, the Pk5001z stopped shutting itself down and rebooting. Since I already have a half-decent router, I plan on buying my own DSL modem so I can give this junk back to Century Link and shave $7 off my monthly bill. Shoot, seeing as I can’t even use the crappy wi-fi router part of the device, Century Link should split the different with me now and give me back $3.50 a month. LMAO. I’m kidding, but… man, it really is junk. In general, ‘combo’ devices in any category tend to be junk. Telecoms really should smarten up in the area of hardware. Don’t they know the masses don’t understand, and that for every failing modem or router or combo modem/router, the average customer only sees that as a reflection of the service? I mean, $84 a year to rent this junk? At least have some quality device then.
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13 of 16 people found the following review helpful
on January 11, 2013
This is by far the worst router I have used in my entire life. If you try to do any task that requires heavy bandwidth it will disconnect you periodically. Century link will tell you that the modem is not the problem, but it is. The day after I changed my router back to the old Westel my internet started working great again.

I hope this router burns in hell.
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14 of 18 people found the following review helpful
on November 5, 2013
This Dsl Modem is pure junk it drops the connection request to the dsl network several times a day this is the 4th modem from Centrylink, if you have problems with it don't contact support because they will always say that there is no problem with the modem that all the problems are with your computers and tablets.

BUYER BEWARE
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