More About the Author
Carol Buehrens has been constructing extraordinary customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies.
Carol's passion for improving customer experience has resulted in numerous awards, including the prestigious "2012 CX Innovation Award" from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, and the Liberty Mutual Star Award.
A Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), Carol is also a Board Member of the San Diego Software Industry Council's User Experience Business Interest Group (SDSIC-UX BIG), an active member of the San Diego Customer Experience Special Interest Group (CX SIG), and Adjunct Professor at California State University Fullerton.
Also by Carol Buehrens, Adam and the Magic Marble, DataCAD for the Architect, VersaCAD Tutorial, A Practical Approach to Computer-Aided Design, and VersaCAD on the Mac.