Contact razer support just like Richardwelck said. I've had this keyboard for over 2 years now and have had no problems. My keys still feel just as tactile as they did when I first bought this keyboard. Razer support should be able to help you out.
By Mike on July 8, 2015
My friends can hear it thru my mic on Skype. They are definitely not quiet but I think they make a stealth version that is advertised as quieter. If someone is trying to sleep or read or what not in the same room it would be difficult to keep concentration between the keyboard clicking and the mouse clicking.
By Wes on November 29, 2015