asus rt-n56u & facetime I just purchased the Asus RT-N56U and I've been having issues making calls with Facetime to my family who own's iPads & iPhone 4s. I'm currently running 220.127.116.11 Firmware 5/4/11 (most recent) and when I call via Facetime my family answers the call but it never connects. However, if I connect hardwire via Cable Modem, I get through and they can answer my call; everything works great.
I called Asus support, they asked me to update the router's firmware & we even tried turning off the Firewall...but nothing worked. I also put in manually the port forwarding numbers Apple has suggested for Facetime...no dice.
So anyone else having these issues or has got this to work with the RT-N56U? Any input would be helpful. Might consider returning the router back to Amazon if no solutions arise. Thinking about Cisco router to replace, anyone tried Facetime with the Cisco routers?
Follow-up to my March 19, 2012 review on the Asus RT-N56U router. Upgraded firmware awhile back to 18.104.22.168f, performance has been pretty flawless. My wife's Samsung laptop wireless connection is almost as fast as the cabled desktops in our home (cat 6a). My son and his cousin FaceTime for hours while they game on roblox, world of tanks and battlefield 3 using both iPads and iPhones, rarely do they have issues. I game on World of Tanks while the wife is on Castleville and we have no issues.
If you're having issues with this router you either have a mis-config or defective unit. Or another component in your LAN has issues (modem, or poor ISP carrier)
I used to use RT-N56U in the Access Point mode only and had a real Cisco router (not Linksys, but real Cisco) doing the routing and NAT. FaceTime worked perfectly. Now that I removed the Cisco router and returned the RT-56U to the NAT/routing mode, FaceTime stopped working. The ASUS RT-N56U is running firmware 22.214.171.124f, which is pretty current. There's only one release newer (126.96.36.199g), but it reportedly has some bugs. Without creating port-forwarding entries, the calls placed into the iPad 2 connected to the RT-N56U do not ring or alert visually. After I created the port-forwarding entries per the Apple's support page, FaceTime calls placed from the Internet ring the iPad 2 intermittently; it's a hit or miss, which means that FaceTime is not working properly. Changing DNS to Google's doesn't make any difference. I'm really shocked that ASUS hasn't fixed this issue even as of July, 2012. I was one of the first people to review this router on Amazon, and I gave it solid four stars in March, 2011. Had I known FaceTime wasn't working with this router, I would have rated it as 3 stars. It's still a good access point, but it's pretty limited as a router. However, whereas in early 2011 there was no alternative to the ASUS firmware, now there is one. Check out Padavan's firmware - he is a developer from Russia, and his firmware is the only alternative if you are not satisfied with the ASUS firmware. Reportedly, FaceTime works fine with his firmware.
Got the router today. Set it up and immediately updated to 188.8.131.52e. Flawlessly running without problems. Fast internet speed. And just like MtnHtr said, it works with Facetime with no drop at all. I think Asus fixed the DNS lookup problem with newest version.
FYI - Purchased the ASUS RT-N56U router and set it up last night. Setup was easy, and straight forward. The router arrived with 184.108.40.206d firmware and so I updated it to 220.127.116.11e. No issues at all so far and yes - Apple Facetime works just fine with the default settings. My son face timed with his cousin for about an hour and no dropped connections.
So...ASUS Support any idea on when a firmware update to fix this problem can be expected since we seem to localize that the DNS lookup seems to be the problem???
Thank you Leon Wong for your continued efforts in helping this community find a resolution to this problem. I have yet to configure my router but plan on trying soon to assess facetime compatibility. I'll post back and update when I get a chance to play around with the router again.
If you are experiencing problems with Apple facetime using this router for your iPhone and iPad, please try to disable the automatic DNS lookup by selecting "no" on the WAN DNS setup and then use 18.104.22.168 as the primary DNS server. And for secondary DNS server, you may use 22.214.171.124 if you want. They are both google's public DNS servers. Static IPs are not required to be assigned to your iPhone and iPad.
And once that is done, please make sure you do the same change on DNS in your wireless setting of your iPhone and iPad, and after you have this minor adjustment made you should be able to use facetime flawlessly. And the quality of facetime with this router is very good compare to other routers. I hope this could help some people with the facetime conundrum with this router.
Additionally, all the port forwarding suggested by Asus support is not necessary with this change in place, nor will configuring those ports be any help to resolve your facetime problem since this seems to be a DNS lookup flaw within the firmware, which hopefully will be fixed with a future release of firmware update.
Alexander, please give us an update if you continue to have success with FaceTime. Additionally, could you assist this community by going through each step that you did in the router menus to facilitate FaceTime to work? (i.e. advance settings, LAN...etc)
Indeed there this is a problem with the DNS setting. I too could not use facetime until I turned off the get DNS server automatically switch, setting 126.96.36.199 as a primary DNS ip. Now it works, both in and out.
This worked perfectly. Here I went resetting my iPad and everything. Then I realized that it must be the router. Lost about 4 hours of my life with this stupid thing. Thanks for saving countless more Eric.