NOTE: This is a post about the Leather Cover - Without a Light
On December 16th, in the 302nd post to this board (near the bottom of page 12), someone from the Kindle Support team responded with this message:
"There have been some forum discussions regarding the non-lighted Kindle cover, and our engineering team is looking into this. Regardless, if anyone is having any problem with an Amazon-manufactured Kindle cover, please call us at 877-453-4512 or 206-922-0844. We will be pleased to replace it for free with a different cover or accept a return for a full refund, no matter when the cover was purchased."
If your Kindle 3 suffers from these problems:
- Frozen screen - where the only fix is to perform a hard reboot
- Kindle inexplicably reboots itself
- Unusual, and rapid, battery drain
- Kindle loses track of what page you are on
- Kindle resorts your books, or forgets your folders
and you use this cover, you are not alone.
The problem is believed to be caused by an electrical issue with this cover. It is somehow related to the metal tabs (the tabs may look like plastic but they are really metal with black paint on them) that are inserted into the Kindle to connect it to the cover.
TAKING THE KINDLE OUT OF THE COVER WILL LIKELY, AND IMMEDIATELY, CURE ALL THESE ISSUES.
This same issue is also discussed on this board:
If you are having this problem, and Amazon Customer Service wants to send you a replacement Kindle, refer them to either, or both, of these discussions.
Again, you shouldn't need a new Kindle, but you should stop using this cover.
Note I: Not everyone using this cover has had this problem - though quite a number of people have.
Note II: The cover WITH the light does not have the same issue, and seems to work perfectly. If you really like this cover, buy the one that has the integrated light.
Here is my original (November 7, 2010) post on this matter:
I've suffered an ongoing issue with my Kindle ever since I received it in late September. About every third time I put it to sleep, it would not wake up. The screen was totally frozen. I would then have to perform a hard reboot. Of course when you do that, the Kindle loses track of what page you were on. So then, to solve that issue, every 20 pages or so, I would have to turn on the wireless feature and sync it up so it would know what page I've read to.
My Kindle was replaced, and I was told to update to the latest software version, but that did not solve the problem.
Amazon Kindle Help proclaims that my problem is very unusual and not endemic. But I still performed my own search.
I found a "Frozen" category on the Kindle discussion board. Some of the responders mentioned that they were also using this product (as was I.) I then came over to the product details on the cover and viewed all the one-star reviews. Many of them discuss this issue as the reason for the bad review.
My guess is that the metal tabs that are inserted into the Kindle to affix the Kindle to the cover are coming into contact with something inside the unit that causes it to either freeze up, or reboot.
Please respond if you too, have suffered from this issue.