My tabs are brass coloured metal. My Kindle Keyboard 3G froze today and would not re-boot in spite of multiple tries. This has happened previously but it did re-boot. Amazon are now going to send me a new Kindle.
unsurprisingly, they didn't send me the usual "Your Amazon.com Kindle Inquiry" email, where you can rate amazon's policy on the matter. pretty lame, if I can say so Anyway, I'm reading terrible reviews about the revamped cover, too, so maybe I'll just buy something else
After 1 year or so of experiencing such problems I read this post and contacted the kindle support service. They suggested me to test the kindle without its cover for some time, to be sure that the problems were caused by the cover. when the problems disappeared I got back to them and they replied this: AMAZON: I understand about that. However, that only work only for exception if the cover is still withing 2 years after it has been purchased. And I have check that device and you mentioned that the cover was purchased with the cover. The device was purchased 2010. Me:"no matter when the cover was purchased." means 2 years? AMAZON:Yes.
I am so grateful for stumbling upon this discussion! I have had my Kindle for years, and though everything was fine most of the time, it froze or went out of battery way too often when traveling. Now it's obvious that lots of movement caused the cover to charge and the battery to drain. But I would never ever have guessed on my own.
Since I don't really like the other covers available now, I found an easy way to fix the problem instead: Just attach a thin metal wire (I used copper) between the hinges, loosely so the hinges still hold the Kindle. Voila, an earted case!
Amazon replaced my old type cover because of this issue. It was still in warranty at the time. If cover causes a problem, should stop using it. I did not know about this and my kindle died after 6-8 months
We have used the lighted cover pretty much since they became available. No problem so far, but I have heard of a few, isolated cases where the lighted cover caused a problem.
The light doesn't have a battery of its own. It uses the Kindle battery through those two clips on the cover. May be some dirt on the clips, or the lamp may have burned out. My guess would be a bad connection through the clips. I would take a Q-Tip with a little alchohol and clean the clips before putting the cover back on.
I wish I had found this discussion a year ago. I am on my third Kindle and gotten used to the freeze/reboot problems but have remained frustrated. Then when I gave my wife my Kindle Fire after buying an iPad for myself, she suggested I use her old Kindle. I was reluctant for a long time because it's the one with advertisements and without 3G connection, so I put it off for a long time. I finally agreed yesterday, and I put her Kindle in my cover - and immediately had the same problems! She assured me she had never had any problems, and I started to think I must have some personal bizarre magnetic field or something.
But then I noticed that my old Kindle, now in her cover, was acting remarkably stable. Which prompted me to Google the possibility that it was the cover causing the problem. It seemed so unlikely that I was sure I would find nothing. And I found this discussion. I am blown away.
I just wish I could find a lighted case in my old burnt orange color which I loved.
I contacted Amazon about my retractable light cover as I had the same problem with my kindle and they refunded my money when I returned the cover as they no longer made it in the colour I had and could only offer black the same as my hubby's which would have been a nightmare. I bought a non lighted non amazon replacement held on by elastic and a clip on light!
The covers that have the metal inserts do cause problems with the screen, but other issues can cause them as well. I just had to replace my original Kindle keyboard model. I let the battery completely drain, and when I charged it up again the top third of the screen was blank.
Amazon replaced it as an "out of warranty" replacement and I only had to pay $85 for it. I believe it is probably a refurbished model, but so far, it is working well.
Has the old cover caused anyones screen to only display lines and blank spaces. This one never locked up, working fine, turned it off and never worked again. Came up with lines and they move around, dark and light spaces as well.
Call Customer Service back and talk to a different representative. Refer them to the 302nd post on this disussion board where an Amazon representative stated:
The Amazon Kindle team says:
There have been some forum discussions regarding the non-lighted Kindle cover, and our engineering team is looking into this. Regardless, if anyone is having any problem with an Amazon-manufactured Kindle cover, please call us at 877-453-4512 or 206-922-0844. We will be pleased to replace it for free with a different cover or accept a return for a full refund, no matter when the cover was purchased.
Point out to them where they said they would replace it for free . . . no matter when the cover was purchased.
Same issue here with a cover purchased on September 2010. I made two calls to Amazon and they say me that the cover is out of the one year warranty and they can't do anything. So, no refunded, no replacement cover, nothing at all. Why some people gets a replacement?