Same here. I ordered it expecting a $20 credit. Note that there were couple of deals out with newegg and Walmart(I think) which also had $20 credit with the preorder. So I am hoping Amazon honors its $20 credit.
This is a conversation I just had with customer service: (My name has been redacted).
Mohammed:Thank you. I'm sorry for any misunderstanding caused, _______. I've checked the item and see that you we'll receive a code to order a free Fathead Teammate (approx. 12"x12") of your favorite MLS team as well as a $10 Amazon credit good toward the purchase of items shipped and sold by Amazon.com (certain exclusions apply, including Kindle books, MP3s, and video rentals and downloads).
Me:I saw that as well, that's why I was hoping to contact an associate. The deal had been for a $20 Amazon credit. If you will check the message board for the item, you will see much discussion about said discount.
Mohammed:I understand. However you will only be able to get the amount of the credit as displayed on the item details page on our website only.
Dude, you preordered when the bonus was a 20$ credit? if not, you have nothing to complain about, like i say, i contacted customer service and im getting my 20$ credit on both of my fifa 12 preorders. so im getting 40$ promotional credit that day.
Just got done speaking to Krithi from Customer Service via the Live Chat. I was told that I would receive the 20 dollar bonus, and to contact them again if there is an issue with the bonus. For the record, I pre-ordered on August 11th, well before the change was made to a 10 dollar bonus.
I've never before had a problem receiving bonuses (in fact, I've often received extra bonuses just because), so I'll take their word for it.