Amazon.com: The digital call center: Gateway to technical intimacy (9780965335911): Paul V Anderson, Art Rosenberg: Books

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The digital call center: Gateway to technical intimacy [Paperback]

Paul V Anderson (Author), Art Rosenberg (Author)

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Book Description

Publication Date: 1999

"The Digital Call Center identifies and analyzes the implications of key shifts in communication technology and call center application processes, then proposes strategic and practical perspectives to those who are responsible for adapting, transitioning, and exploiting change into more effective ways to improve core business operations." -- FROM BOOK

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Product Details

Paperback: 168 pages
Publisher: Doyle Pub (1999)
Language: English
ISBN-10: 0965335917
ISBN-13: 978-0965335911
Product Dimensions: 8.8 x 5.9 x 0.4 inches
Shipping Weight: 8 ounces
Amazon Best Sellers Rank: #5,704,886 in Books (See Top 100 in Books)

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