Customer Reviews

double rich hot cocoa shower gel | ultra rich 3-in-1 shampoo, shower gel & bubble bath | philosophy

5 star:		(11)
4 star:		(4)
3 star:		(1)
2 star:		(2)
1 star:		(12)

 

 

Here is the email documenting the conversation I just had with Philosophy:

I just now called your 800 number and canceled my order. The woman told me that you are aware of the error but that you are not canceling orders AND that you are knowingly shipping out the 2oz when you know people are expecting the 16oz. That is very bad business and in my opinion speaks very poorly for you. That is so wrong to ship out another item than what people actually ordered. Sorry, but I think that is pretty dishonest.

Wow, I can't believe the conversation I just had with your Customer Service. Any company that knowingly does a bait and switch like this is pretty low.

Yummy! If I could give this 6 stars, I would! Talk about smelling like chocolate...this body wash is great! You smell good, have soft skin, and if you're dieting, you get your chocolate fix without the calories! Reasonably priced for this type of product and the quality of it. Philosophy brand is easy to work with, and give free samples with your order.

Ordered this when it was marked as the 16oz. Was a price mistake, which is understandable. Canceled my order. It would have been nice of them to send out a 2oz as a gesture of good will for the disappointment, but again it's understandable and I don't really hold them accountable...but then my email inbox was flooded by their cancellation email. Dozens and dozens of email...So, if you decide to buy from them, be prepared for spam.

I received a free sample of the hot cocoa. It was fabulous! My shower smelled like chocolate. It was rich and lathering! After my shower the scent of chocolate still lingered in my hair until it was completely dry! It was so yummy! I have been using the spiced apple cider shampoo and body wash but I love the hot cocoa so much more!

I do wish that the Philosophy bath washes did a better job of conditioning your hair. I usually need to use an extra conditioner with the product! But the yummy smells of the Philosophy products is worth it!

Philosophy doesn't stand behind their advertised price. I don't know any company who wouldn't honor a price, even if it was an error. It speaks volumes about them and their lack of ethics. Very Little Grace Indeed.

Well don't know who is to blame philosophy or Amazon. I bought the 16 oz double rich hot cocoa shower gel and amazon cancelled the order with no explanation as to why?? Did they not have stock?? Was there a price error...what was the reason for cancelling my order??
I think from what I have read from others experience in dealing with philosophy's customer service though that they were not greeted in the best customer service way. Someone...Amazon...or philosophy should step up to the plate if they want customers to come back and buy their products
BTW the link in my cancellation notice now takes me to a 2 oz size for 6.00 that is a crazy price for 2 oz of shower gel IMO

This is my first time ordering from philosophy and my last! I had nothing but problems with this company. I ordered this product which was supposed to be a 16oz well turns out it was an error. So I canceled my order and now I am receiving nothing but spam from them! Right now I have 75 of the same philosophy emails and I'm sure I'll be receiving more soon. Will not be purchasing from in the future.

I'm a total loyal Philosophy costumer- I have everything from their purity facewash to hope in the jar and have heard nothing but good things about the company, until now. My order just like everyone else's was cancelled and they then proceeded to send me cancellations one after the other! I got about 30 yesterday and over 40 today!

Not good customer service at all!

I ordered the product and just got cancellation email from Amazon. No explanation on the reason in the email. I've been using Philosophy for a long time. Customer service is not helpful and I'm not happy with the transaction. I'll never order from them again. If you think of ordering from them, think again.

This is exactly like an inviting,extra-rich hot chocolate...mmmm!
Cleanses hair and body very well, but I think you really need a rinse and repeat. An extra conditioner is definitely needed, and
extra luxury is following it with the melted marshmallow body mousse. I received this in the holiday rescue kit and if you want
the ultimate holiday treat, this is it!