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How to Measure Training Results : A Practical Guide to Tracking the Six Key Indicators Hardcover – February 27, 2002

by Jack Phillips (Author), Ron Stone (Author)
4.8 out of 5 stars 12 customer reviews
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  • How to Measure Training Results : A Practical Guide to Tracking the Six Key Indicators
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Product Details

  • Hardcover: 300 pages
  • Publisher: McGraw-Hill Education; 1 edition (February 27, 2002)
  • Language: English
  • ISBN-10: 0071387927
  • ISBN-13: 978-0071387927
  • Product Dimensions: 7.6 x 1.2 x 9.5 inches
  • Shipping Weight: 1.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Best Sellers Rank: #345,943 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

5.0 out of 5 starsLeslie
By Avid Reader on March 21, 2006
Format: Hardcover
I have read many articles and books on this topic. While most books cover the evauluation levels defined by Kirkpatrick, this book goes one step further by providing lots of practical examples on how to actually evaluate training at each level. Every page contains at least one useful tip!
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4.0 out of 5 starsThe best program for measuring training results that I have seen
By Craig Matteson HALL OF FAMETOP 500 REVIEWER on July 25, 2008
Format: Hardcover
I always feel for training folks. They do important work that, when done well, truly adds value to the corporation. However, when good things happen, the credit stays closer to those who did the work rather than with those who helped them learn how to do it. Then, when times are tough, the hatchet chops closer to things like training than it does to the place where the ball was actually fumbled.

There are many books that try to help training programs justify their existence and quantify their value to the corporation. Of those I have read, I think this one comes closest to having a workable and solid program for capturing the value training creates.

I also like the sensible approach the authors take to the cost and time such measurement programs take. So, there are programs of short duration and of limited value that require one kind of measurement (maybe just smile sheets) where other, expensive, long, and strategic programs really are intended to produce long term value. You need to measure its effectiveness so you can document the value your training program added to the company.

The authors have a five level process for information. Levels 1 & 2 are the things you collect during training. Levels 3 & 4 are collected (and measured) after training. Level 5 is calculating the return on investment by using the information collected in levels 1-4 plus their monetary values and the collection of cost data.

I like their emphasis on reliable data, conservative estimates, and hard numbers.

Reviewed by Craig Matteson, Ann Arbor, MI 48103
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5.0 out of 5 starsGreat resource for measuring adult training results
By LindyLou on August 26, 2015
Format: Hardcover Verified Purchase
This is the perfect book for those who need to measure the results of training or any kind of adult learning. Excellent tips and discussion of effective approaches. My department is now using this as one of their resources when we hire new staff.
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5.0 out of 5 starsMoney Talks . . .
By A Customer on July 31, 2002
Format: Hardcover
Jack J. Phillips' has been writing several books on assessing the impact of training and his latest book, co-authored with Ron D. Stone, is among the best ones, it is indeed a very good introductory book on evaluating training.
The more experienced training practitioner, who may have been using Kirkpatricks 4 levels, will also get a lot out of the book. It adds tools to Kirkpatricks levels but it also completes the Kirkpatrick model by adding a fifth lev, a ROI analysis. However, not everything may be measured in $ so the authors also include some ideas on how to present intangible assets in the reports.
A lot of the concepts have been presented in previous books, but here they are taken a step further when the authors give examples from their long experience within the field. Downloadable forms, worksheets, and checklists (at the publishers website!!), that may be adapted to various needs is a definite valuable add-on for practitioners who do not have an urge "to do it all on their own".
The book starts off with taking a look at the need for measurement and evaluation and presents the ROI-process as a framework for 6 types of measures, (Kirkspatricks' 4, the ROI and intangible assets). Then all levels, possible measurements etc are presented throughout the book, finishing off with key implementation steps. It is all wrapped in the ROI-process, a step-by-step "receipe" for planning, building and implementing the evaluation process.
So when the top management want to know if a training program is worth the money . . .
Reading the book may get you on the track. It may help you talk the language of Money a way that senior management understands.
This is in addition to building better programs.
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5.0 out of 5 starsGreat resource for training evaluation
By David Nichols on December 29, 2012
Format: Hardcover
This book is one of the best books on training evaluation I have read. It is primarily geared toward training in the private or corporate sector, but it also a useful resource for education field.
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4.0 out of 5 starsHelpful insights about calculating the return on your training investment
By Rolf Dobelli HALL OF FAMETOP 1000 REVIEWER on December 18, 2008
Format: Hardcover
Authors Jack J. Phillips and Ron Drew Stone have created an easy-to-understand method for measuring the real benefits of training. They outline a process you can use not only to understand the real impact of your training programs, but also to explain the benefits to top management in terms of actual dollars. Their guide takes you step-by-step through six levels of evaluation, from the early planning stages through implementation, right up to an impact study you can use on an ongoing basis to manage training evaluation. getAbstract thinks this guide offers very useful information for training managers. It provides concrete, step-by-step formulas and practical examples on how to set training goals, evaluate training at each level, convert training data to a compelling ROI model and measure the real benefits of your training programs.
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